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Customer experience | Sales, Customer Insights,...
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Why is SLA not working?

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Posted on by 155

Hi All,

I created SLAs on my invoices yesterday but today the system is showing me errors. Please help. 

SLA-error.png

I have the same question (0)
  • AJ-22040756-0 Profile Picture
    on at

    HI Partner

    This seems to be common issue,  Just check if this helps

    Navigate to settings -> Customize -> Customize the System -> Expand the Entities and select the  affected Entity (Invoice)  and disable the read-only flag

    pastedimage1579972282680v1.png

  • Patrick Mandengue Profile Picture
    155 on at

    Unfortunately it did not work.

  • Verified answer
    ashish12 Profile Picture
    3,079 on at

    Hi,

    Try both steps, this may resolved your issue:

    1. Under entity properties, Outlook & Mobile >> Enable for mobile >> Read-only in mobile.

    Or

    2. Try to open any Model Driven App. Sales Hub or Customer Service Hub.

    docs.microsoft.com/.../about-unified-interface

    Thanks

  • Patrick Mandengue Profile Picture
    155 on at

    Thanks for your support. SLA is read-only for unified interface and we should wait for future releases.

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