AX client crashes frequently for all users

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i have the following error in event viewer, AX client crashes frequently :-

The description for Event ID 180 from source Microsoft Dynamics AX cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

Microsoft Dynamics AX Business Connector Session 99.

RPC exception 3758096384 occurred in session 99 process is Ax32.exe thread is 3788(User: user, ClientType: GUI)

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André Arnaud de Cal... 301,069 Super User 2025 Season 2 on at

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Hi Tahaora,

Did you ask the users what they were executing exactly on the moment there is a crash? Could it be related to customizations or an add-on? Are the clients missing a certain component which is referenced by x++ logic?

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Hi Andre

Exactly AX client was not stable that every 15 Minutes the application was closed after the warning message "The server has terminated the session, The client will now close" then the session will close direct

Yesterday our ERP consultant advised us to disable the option "Enable Network Attack Blocker" in our Antivirus of Kaspersky in the application server so after that our issue solved properly

In the following you can review his email:-

Please note that the only option in AX to control Automatic shutdown is from user options

I did some research and I found the following:

The client sessions is terminated, if it is outside APPLICATION server only. for example if the client is opened from terminal server it will disconnect after a while. But if it is opened inside the APPLICATION Server itself it will work fine without any termination which it means it is not a system issue.

I reviewed event viewer and I can see info that “no ping from client session” so it means network is lost or interrupted from client or server side.

And I checked Kaspersky on APPLICATION server and I can see message below “intrusion attempts detected and blocked”

Since 24 hours we didn't face this issue again so thank you so much

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André Arnaud de Cal... 301,069 Super User 2025 Season 2 on at

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Thanks for the feedback,

So, it was a policy in Kaspersky which caused the disruption.

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Community Member on at

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In my network environment, Yes.

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