Error tracking mail to D365 Sales from Outlook 2019 (Loading chunk 32 failed.)

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Posted on by Paul-W

Hello Community,

Since last sunday we are not able to track mails to D365 Sales from Outlook 2019.
The error received is:

Loading chunk 32 failed. (missing: company.crm4.dynamics.com/.../32.js

ChunkLoadError: Loading chunk 32 failed. (missing: company.crm4.dynamics.com/.../32.js at Anonymous function (company.crm4.dynamics.com/.../app.js at Anonymous function (company.crm4.dynamics.com/.../corejs.js at n (company.crm4.dynamics.com/.../corejs.js

Dynamic 365 Sales runs in the Cloud, Outlook 2019 runs on Windows Server 2019 terminal server.
Until Friday everything worked perfectly.

Strange thing is. With Outlook 365 on my own laptop it still works. It is also possible to track emails via Webmail just not via Outlook 2019 on our terminal server.

Any ideas?

Greetings,

Paul

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Goloknath 1,843 User Group Leader on at

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Hi Paul,

Greetings! Chunk load error ideally due to issue in downloading JavaScript files to perform some operation.

Suggestion-1 : Just try to clear cache from Browser as well as Prefetch & %temp% files (if possible) from the server because most likely some process may got hang or malfunctioned on the server .

Suggestion-2 : Just try to restart the server hope this issue resolved.

If still facing the issue then can I check with you if you have any additional customization or any recent changes related to Dynamics 365 Sales & Outlook Client / /patch updates in the server ?

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