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Service | Customer Service, Contact Center, Fie...
Answered

How can i include 1 resource in more than 1 pool.

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Posted on by 836

How can i include 1 resource in more than 1 pool. Pool is like group of people have same characteristics, now if i  have 2 pool and i want some members to be in both so that later i can decide that this one goes to this job so in that pool i use another resource. Basically I want to know how will it be possible to include resource in more than 2 pool.

Thanks

  • Verified answer
    Al Iggs Profile Picture
    Microsoft Employee on at

    Hi Ravi, at any given time a resource can only be part of 1 pool. This is by design, otherwise the system would not have a chance to calculate the capacity of the pool.

  • Ravi Fulani Profile Picture
    836 on at

    Hi there,

    on this line my resources pool field is set to yes for derive resource capacity from pool. It does not bring any numbers to me, how can i derive that. there are 4 resource in my pool whose working hours are 8:00am to 5:00pm

    pastedimage1616697196222v1.png

  • Suggested answer
    Al Iggs Profile Picture
    Microsoft Employee on at

    When you click on "Additional capacity" it will open another row that shows if there is capacity available (not 4 rows).

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