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Service | Customer Service, Contact Center, Fie...
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How can i include 1 resource in more than 1 pool.

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Posted on by 836

How can i include 1 resource in more than 1 pool. Pool is like group of people have same characteristics, now if i  have 2 pool and i want some members to be in both so that later i can decide that this one goes to this job so in that pool i use another resource. Basically I want to know how will it be possible to include resource in more than 2 pool.

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  • Verified answer
    Al Iggs Profile Picture
    on at
    RE: How can i include 1 resource in more than 1 pool.

    Hi Ravi, at any given time a resource can only be part of 1 pool. This is by design, otherwise the system would not have a chance to calculate the capacity of the pool.

  • Ravi Fulani Profile Picture
    836 on at
    RE: How can i include 1 resource in more than 1 pool.

    Hi there,

    on this line my resources pool field is set to yes for derive resource capacity from pool. It does not bring any numbers to me, how can i derive that. there are 4 resource in my pool whose working hours are 8:00am to 5:00pm

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  • Suggested answer
    Al Iggs Profile Picture
    on at
    RE: How can i include 1 resource in more than 1 pool.

    When you click on "Additional capacity" it will open another row that shows if there is capacity available (not 4 rows).

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