web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Suggested Answer

Unable to Login to XRM Toolbox

(0) ShareShare
ReportReport
Posted on by 35

Hello, I am unable to access the XRMtool box. Below is the error screen shot, could someone please assist with this error?

pastedimage1590379917296v2.png

I have the same question (0)
  • LeoAlt Profile Picture
    16,331 Moderator on at

    Hi partner,

    According to the error message, please check the following points.

    1.Check your  connection in Xrm Toolbox.

    2.Since You are using CRM2013, you could try to use other version of xrmtoolbox.

    3.Delete the connection file in XrmToolBox\Connections\ and try again.

    Regards,

    Leo

  • Suggested answer
    Bipin D365 Profile Picture
    28,983 Moderator on at

    Hi,

    Check your credential i.e User Name and Password is correct.

    Can you send the format of CRM URL which you have used to connect to XRMToolBox.

    Is this error only coming when using Advanced Chart Editor? Can you try other plugins in xrmtoolbox and see if it works.

    If found helpful, Please mark my answer verified.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 83 Super User 2025 Season 2

#2
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 49 Most Valuable Professional

#3
#ManoVerse Profile Picture

#ManoVerse 40

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans