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Could not unify data

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Posted on by MT_IGD

Hi,

I am trying to do the unification process in Sandbox environment and I get the error "Couldn't load Unify Please refresh your page or contact support" Please see the screenshot. I generate the .HAR file, it does not show any red color.

Any help is greatly appreciated!

Many thanks,

Mahesh

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Scott Stabbert on at

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Hi MT_IGD,

This indicates Customer Insights could not load the configuration metadata for some reason.
I would recommend seeing it is a transient issue, and trying against after an hour or two.
If it persists, let let's get some more detail...

Have you already brought in data?

Have you configured and run unify in this environment before, or were you just setting it up?

Were you working on anything when you got the error?

Can you view your tables on the Entity page?

Thanks,!

Scott

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Leco Lv on at

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Hi partner,

Is there no error reported in the console? have you tried refreshing and the problem persists?

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MT_IGD 27 on at

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HI Scott,

Thanks for the reply.

- Yes, I have already brought the data, and there is no issue on bringing on data or refreshing it.

- I had never done unification in this environment before but I had seen the option of unification (Source Fields, Duplicate Records, Matching Conditions, Unified Customer fields before)

- When I was trying to merge tables, It was working fine but it did not let me expanding the table. But I did not force any save. So saved the table with out expanding table, then it was working successfully. Now, I have reset the environment and taken only data sources, which runs smoothly. But the issue remained same.

- I can see all the data on entity page and everything run smoothly.

Thanks,

Mahesh

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MT_IGD 27 on at

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Hi LecoLV,

When I keep refreshing, I do get error.
Please see these errors from Console (I am pasting here only the red part, please let me know if it could help you the whole page screen shot).

And this is the error from network tab.

Pls let me know if you need full screenshot.

Thanks,

Mahesh

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Scott Stabbert on at

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Thanks for the info.

When you say "Everything is running smoothly" do you mean that your issue is now resolved?

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MT_IGD 27 on at

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Hi Scott,

Thanks. What I mean was data sources were added to CI with out any issue.

Now this issue has been resolved by the Microsoft CI team. They said that there was conflation error. They removed that error and now CI is working as usual. However, I do not know the exact reason for this error.

Many thanks,

Mahesh

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