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Blank Campaign Response in campaign automation

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Posted on by 10

Hi there, 

I have created a campaign automation in Click Dimensions to capture data submitted though a gravity form on our website. 

In the automation I have the form submission trigger followed by Campaign Response action. When a form is submitted a campaign response is created in the campaign however the contact/lead field is blank and not tracked to any contacts or leads. 

Would love some advise on why this might be happening? If I am missing a step?

Thanks

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  • megcda Profile Picture
    megcda 2,192 on at
    RE: Blank Campaign Response in campaign automation

    Hi JG,

    If none of the other users have any responses for you, I suggest you try the Click Dimensions support support.clickdimensions.com/.../en-us.

    Thanks,

    Megan

  • Suggested answer
    ShaileshJain Profile Picture
    ShaileshJain on at
    RE: Blank Campaign Response in campaign automation

    This forum is for supporting a distinct product "Dynamics 365 for Marketing" - You are referring to behavior on "campaign" entity based on a 3rd party solution, that we will not be able to comment on.

    I can assure you  that triggered responses to form submissions, and lead generation is fully supported on our app. see a reference story here

    customers.microsoft.com/.../vorne-manufacturing-dynamics-365

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