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Omnichannel Chat SPAM

Posted on by 120

An recommendations on filtering SPAM getting through the Pre-chat survey questionnaire to live agents?

  • Suggested answer
    Moximox Profile Picture
    Moximox 2 on at
    RE: Omnichannel Chat SPAM

    You are welcome. Don't forget to mark the answer if you find it helpful. 

  • Suggested answer
    Rocky Sharma Profile Picture
    Rocky Sharma 120 on at
    RE: Omnichannel Chat SPAM

    Great! Thank you.

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    Moximox Profile Picture
    Moximox 2 on at
    RE: Omnichannel Chat SPAM

    There is plenty out there. I habe used both Microsoft and google recaptcha.

    docs.microsoft.com/.../using-a-catpcha-to-prevent-automated-programs-bots-from-using-your-aspnet-web-site

  • Rocky Sharma Profile Picture
    Rocky Sharma 120 on at
    RE: Omnichannel Chat SPAM

    Thank you for your quick reply. Appreciate it. Have you seen any good articles/samples on developing the recaptcha?

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    Moximox Profile Picture
    Moximox 2 on at
    RE: Omnichannel Chat SPAM

    Hi

    If you don’t want to use the chat widget sdk and develop a recaptcha, then you could add a mandatory optionset or other question that would technically make it difficult for spam robots to complete the survey. 

    mox

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