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Omnichannel Chat SPAM

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Posted on by Rocky Sharma

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An recommendations on filtering SPAM getting through the Pre-chat survey questionnaire to live agents?

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Moximox 2 on at

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RE: Omnichannel Chat SPAM

You are welcome. Don't forget to mark the answer if you find it helpful.
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Rocky Sharma 120 on at

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RE: Omnichannel Chat SPAM

Great! Thank you.
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Moximox 2 on at

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RE: Omnichannel Chat SPAM

There is plenty out there. I habe used both Microsoft and google recaptcha.

docs.microsoft.com/.../using-a-catpcha-to-prevent-automated-programs-bots-from-using-your-aspnet-web-site
Rocky Sharma 120 on at

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RE: Omnichannel Chat SPAM

Thank you for your quick reply. Appreciate it. Have you seen any good articles/samples on developing the recaptcha?
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Moximox 2 on at

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RE: Omnichannel Chat SPAM

Hi

If you don’t want to use the chat widget sdk and develop a recaptcha, then you could add a mandatory optionset or other question that would technically make it difficult for spam robots to complete the survey.

mox

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