An recommendations on filtering SPAM getting through the Pre-chat survey questionnaire to live agents?
Hi
If you don’t want to use the chat widget sdk and develop a recaptcha, then you could add a mandatory optionset or other question that would technically make it difficult for spam robots to complete the survey.
mox
Thank you for your quick reply. Appreciate it. Have you seen any good articles/samples on developing the recaptcha?
There is plenty out there. I habe used both Microsoft and google recaptcha.
docs.microsoft.com/.../using-a-catpcha-to-prevent-automated-programs-bots-from-using-your-aspnet-web-site
Great! Thank you.
You are welcome. Don't forget to mark the answer if you find it helpful.
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