An recommendations on filtering SPAM getting through the Pre-chat survey questionnaire to live agents?
You are welcome. Don't forget to mark the answer if you find it helpful.
Great! Thank you.
There is plenty out there. I habe used both Microsoft and google recaptcha.
Thank you for your quick reply. Appreciate it. Have you seen any good articles/samples on developing the recaptcha?
Hi
If you don’t want to use the chat widget sdk and develop a recaptcha, then you could add a mandatory optionset or other question that would technically make it difficult for spam robots to complete the survey.
mox
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