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Dynamics 365 Community / Forums / Field Service forum / Field Service Product ...
Field Service forum

Field Service Product Type

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Posted on by 8FD25 15

Hi  I would like to add work order product which Field Service Product Type is "Service".

After regstrating new product as service, it can not be add as work order product and shows the below warning message.

Please let me know how to add service product as work order product..

Thank you.

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Categories:
Work Order
  • Suggested answer
    PragmaticDevs Profile Picture
    PragmaticDevs 235 on at
    RE: Field Service Product Type

    Product type service are to be added in the Services Tab on Work Order.

    Capture.JPG

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Field Service Product Type

    Hi,

    What this means is, a product needs to be part of ‘Inventory or non- Inventory’ in order to be part of Work Order. The information below explains more on the concept.

    In the Field Service section, fill in your information to define if what you are creating is a product or a service:

    Field service product type

    • Inventory: This option is used for products of high value, or products that are inventoried and have quantities tracked in a warehouse.
    • Non-inventory: This option is used for low-value items that are typically not inventoried. Examples of this are consumables like stickers or zip ties.
    • Service: The service option is used to create service products, which is the labor that you sell to your customers. The quantity of service products is measured with a duration of time. Only service products can be associated with a work order as a service.

    2620.1.png

    If you want to add a product which type is service, you need to click the Service button to add it to the work order instead of Product.

    2620.1.png

    Hope it helps.

    BR,

    Judy

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