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Customer experience | Sales, Customer Insights,...
Suggested answer

Customer Voice - Can one change the default user response-validation text?

Posted on by 5

We've quite a number of surveys in Customer Voice divided into sections and at the bottom of each section are the default 'Back' and 'Next' buttons.

If an end-user neglects to provide a response to a mandatory question and clicks 'Next', they then get a prompt to provide a response.

The text of this prompt is as follows: '1 question(s) need to be completed before going to next page: Question...'.

We'd like to be able to edit that text. Does anyone know if this is possible?

Thanks.

  • ColmanMc Profile Picture
    ColmanMc 5 on at
    RE: Customer Voice - Can one change the default user response-validation text?

    Sanjay, thanks. I think it would be a useful option to have.

  • Sanjay Kasat Profile Picture
    Sanjay Kasat on at
    RE: Customer Voice - Can one change the default user response-validation text?

    Thanks for explaining the scenario. This is not supported as of now. I have taken this feedback.

  • ColmanMc Profile Picture
    ColmanMc 5 on at
    RE: Customer Voice - Can one change the default user response-validation text?

    Morning. Thanks for the response.

    We manually number our questions and in many cases we've an introductory section where we collect information on the company/client (attributes such as company name, jurisdiction, size, etc.). We don't number those questions and have a style-preference not to do so.

    Additionally, we might occasionally break a question into, for example, 1a., 1b., etc. That being the case, I don't want the the default user response-validation text to refer to, perhaps, 'Question 16', whereas in our form that question might be, for example, numbered as 8.

    Those are the reasons for my query.

  • Suggested answer
    Sanjay Kasat Profile Picture
    Sanjay Kasat on at
    RE: Customer Voice - Can one change the default user response-validation text?

    This modification is not supported. Can you please tell why do you want to change this text?

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