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Customer experience | Sales, Customer Insights,...

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Dynamic 365 Customer Voice report export - nil data

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Posted on by PicaB

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I have just had my Microsoft Forms Pro account moved to Dynamic 365 Customer Voice

I can see the responses to my forms when I double click on a respondee's name

However, when I go to export (to CSV) no responses come through (just an excel file with the headers, and no content).

I have sent through my survey URL to customervoice@microsoft.com could this be resolved ASAP

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Welly Lee Microsoft Employee on at

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Can you email the survey URL to Rushikesh.Shenwai@microsoft.com and welly.lee@microsoft.com

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Hamish Elton 5 on at

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I have the same issue. Data is visible when I look at a record but when I export (only option is to Excel), the "Personalised Data" column is blank.

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Welly Lee Microsoft Employee on at

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We have a bug in our service and we are rolling out the fix. The fix should be rolled out to all region by the end of the week,

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