web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Unanswered

Cascading Relationship Behaviour for Activities is locked to "System" and not editable

(1) ShareShare
ReportReport
Posted on by 5
Hi,
 
When reassigning an Account to a new Account Owner, I don't want any existing related activity records such as email, appointment, task, phone call to also get re-assigned to the new account owner.
 
I've gone into the relationships for Account and looked for the relationships to these activity records, clicked on Advanced Options but there's no option to edit the "Type of Behavior" field - it is locked to "System".
 
Doing a google, it looks like historically this could be edited and there's no reference to "System" as a Relationship Type of Behavior" - has this changed or am I missing a setting somewhere else in Dynamics?
 
Edit: the forum seems to be corrupting the attached screenshot, but you should be able to make out what it's showing.
 
 
I have the same question (0)
  • robin_c Profile Picture
    5 on at
    I've found the XRMToolbox tool "Activity Cascade Rules" which has allowed me to update these relationships through the back end - but still a bit bemused that I seemingly can't update them through the front end.
    Please let me know if you can and I've just missed it...

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Pallavi Phade Profile Picture

Pallavi Phade 98

#2
Tom_Gioielli Profile Picture

Tom_Gioielli 60 Super User 2025 Season 2

#3
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 43 Most Valuable Professional

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans