web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Finance | Project Operations, Human Resources, ...
Suggested Answer

Trace parser - arithmetic overflow exception

(1) ShareShare
ReportReport
Posted on by 5

Hi,

I'm trying to import a trace file created in AX 2012R3 but I get the following error:

5822.TraceParserError.PNG

I can still see some of the trace data but a lot of the timing fields are obsured by overflows

TraceParserApplication.PNG

We are running

 - Kernel version: 6.3.6000.9100

 - Application version: 6.3.3000.110

Could the different versions be the issue?

I hope someone can help me figure out how to fix this issue.

Thanks.

I have the same question (0)
  • Suggested answer
    Leo Chen Profile Picture
    Microsoft Employee on at

    If the trace parser can open other normal traces, then it should be issue of the trace file itself. Re-capture it. Otherwise it could be issue of the trace parser and you only need to use another trace parser on different box.

  • essnw Profile Picture
    40 on at

    We are encountering the same error with the same kernel version. Did you ever find a solution?

  • roblipstreu Profile Picture
    47 on at

    Same error here. But I can't even get the trace file to open. I get this error when trying to open the trace after import.

    Kernel: 6.3.6000.11033

    Application: 6.3.6000.151

  • Plouis Profile Picture
    22 on at

    Hi,

    Did someone find the root cause of this issue ?

    We are also facing identical errors, when importing TRACE files originated on an AX2009  AOS into the latest Traceparser.

    From some AOS servers we are still able to import the files, but from others we get the arithmetic overflow.

    This seems to have started about 2 years ago. More and more of our customers are facing this issue. Especially on newly (re)installed servers.

    We couldn't link it to any specific AX build, OS build .

    Remark : old trace files can still be imported. Only the newer ones give an issue.

    Analyzing the data in the SQL database, I found that the data in

    Table : Tracelines

    Columns :  inclusivedurationnano , databasedurationnano , binddurationnano, exclusivedurationnano , prepdurationnano , rowfetchdurationnano

    are out of range, and causes the Traceparser afterwards to fail.

    It seems to us the problem occurs when the tracefile is created by the AOS.

    And I suspect some recent update of a system component ( like odbc-driver , .... )  could be the root cause.

    Is there a tool or app to view the content of these .trc files directly ?

    rgds

    P Louis

  • essnw Profile Picture
    40 on at

    Some of my coworkers found it was only happening if the AOS was running on Windows Server 2019. Windows Server 2016 or older didn't have an issue.

  • Plouis Profile Picture
    22 on at

    I have it occuring on  versions of  Win 2008R2 , WIN2012(R2) , WIN2016 .  

    The newer the OS version and the more recent the server is installed it is more likely the issue will occur.

  • vjekoslav.levacic Profile Picture
    on at

    We are also stuck with similar issue after update of Windows to 2019 and 2022

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Leaderboard > Finance | Project Operations, Human Resources, AX, GP, SL

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 500 Super User 2026 Season 1

#2
Giorgio Bonacorsi Profile Picture

Giorgio Bonacorsi 459

#3
Syed Haris Shah Profile Picture

Syed Haris Shah 216 Super User 2026 Season 1

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans