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Customer experience | Sales, Customer Insights,...
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DocuSign Admin console gives error response from Dynamics 365

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Posted on by 15

Hi everybody,

I'm having troubles with my DocuSign dynamics 365 app in Dynamics 365 for Sales. The app used to work but after updating the DocuSign app for Dynamics 365 to 6.4.x.x, dynamics keeps on giving me this error response. 

This is what Chrome (F12 button) gives back as issues for this website.

Can you guys help me out?

www.crmdynint.com/MARS/8.2/MarsIframe.js:441 [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.
(anonymous) @ www.crmdynint.com/MARS/8.2/MarsIframe.js:441
msdyn_LoadNPSSurvey.js?ver=2090002960:28 go.microsoft.com/.../ loaded
DevTools failed to load SourceMap: Could not load content for go.microsoft.com/.../MinifiedWebResources\NPSBootstrap.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
msdyn_LoadGuidedHelp.js?ver=2090002960:139 go.microsoft.com/.../ loaded
?linkid=784821:72 Fetch successful for configuration data from Web API
?linkid=784821:75 Load successful for configuration data in variables
DevTools failed to load SourceMap: Could not load content for performation.crm4.dynamics.com/.../bootstrapper.js.map;: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
marsloader.js:1 Info: Configuration variables from MarsBootStrap.js are set correctly.
?linkid=784821:123 marsloader.js loaded
global.ashx?ver=2090002960:6872 Refused to set unsafe header "Content-Length"
execute @ global.ashx?ver=2090002960:6872
$3S_3 @ main.js?ver=2090002960:1
$K_3 @ main.js?ver=2090002960:1
$13_3 @ main.js?ver=2090002960:1
handleEvent @ main.js?ver=2090002960:1
$8N_1 @ global.ashx?ver=2090002960:6872
bubbleEvent @ global.ashx?ver=2090002960:6872
raiseEvent @ global.ashx?ver=2090002960:6872
raiseEvent @ global.ashx?ver=2090002960:6872
raisePageLoadEvents @ global.ashx?ver=2090002960:6872
loadHandler @ global.ashx?ver=2090002960:6872
applicationLoadHandler @ global.ashx?ver=2090002960:6872
(anonymous) @ MicrosoftAjax.js?ver=2090002960:24
(anonymous) @ MicrosoftAjax.js?ver=2090002960:2629
raiseLoad @ MicrosoftAjax.js?ver=2090002960:3602
initialize @ MicrosoftAjax.js?ver=2090002960:3583
b @ MicrosoftAjax.js?ver=2090002960:3658
a @ MicrosoftAjax.js?ver=2090002960:3672
msdyn_LoadGuidedHelp.js?ver=2090002960:105 Error in loading MARS : Client Utility not found
?linkid=851737:1 crmprodnpssurvey.azureedge.net/.../NPSSurvey.js loaded
marsloader.js:1 jquery-ui-1.9.2.custom.css loaded
marsloader.js:1 ui.jqgrid.css loaded
marsloader.js:1 marsv2prodcdn.azureedge.net/.../jquery-2.1.3.min.js loaded
NPSSurvey.js:2 crmprodnpssurvey.azureedge.net/.../applicationinsights.js loaded
NPSSurvey.js:2 crmprodnpssurvey.azureedge.net/.../NPSSurvey.css loaded
marsloader.js:1 marsv2prodcdn.azureedge.net/.../jquery-ui.min.js loaded
NPSSurvey.js:2 crmprodnpssurvey.azureedge.net/.../NPSTelemetry.js loaded
marsloader.js:1 marsv2prodcdn.azureedge.net/.../handlebars.js loaded
marsloader.js:1 marsv2prodcdn.azureedge.net/.../CssWatch.js loaded
DevTools failed to load SourceMap: Could not load content for crmprodnpssurvey.azureedge.net/.../MinifiedWebResources\NPSSurvey.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
marsloader.js:1 marsv2prodcdn.azureedge.net/.../jquery.jqGrid.min.js loaded
marsloader.js:1 marsv2prodcdn.azureedge.net/.../jquery.ui.touch-punch.js loaded
marsloader.js:1 marsv2prodcdn.azureedge.net/.../underscore.js loaded
marsloader.js:1 marsv2prodcdn.azureedge.net/.../backbone.js loaded
marsloader.js:1 marsv2prodcdn.azureedge.net/.../MarsUtility.js loaded
maxsessionmonitor.js?ver=2090002960:517 Max Session timeout started and monitoring page: performation.crm4.dynamics.com/main.aspx
inactivitytimeoutmonitor.js?ver=2090002960:672 Inactivity started and monitoring page: performation.crm4.dynamics.com/main.aspx
inactivitytimeoutmonitor.js?ver=2090002960:713 Inactivity started and monitoring iframe: performation.crm4.dynamics.com/.../business.aspx
marsloader.js:1 marsv2prodcdn.azureedge.net/.../locale.js loaded
marsloader.js:1 marsv2prodcdn.azureedge.net/.../MarsContextResolution.js loaded
marsloader.js:1 marsv2prodcdn.azureedge.net/.../DesignerActions.js loaded
marsloader.js:1 marsv2prodcdn.azureedge.net/.../Crossdomain.js loaded
marsloader.js:1 marsv2prodcdn.azureedge.net/.../RuntimeActions.js loaded
marsloader.js:1 marsv2prodcdn.azureedge.net/.../MarsCustomScripts.js loaded
marsloader.js:1 marsv2prodcdn.azureedge.net/.../MarsValidator.js loaded
marsloader.js:1 marsv2prodcdn.azureedge.net/.../MarsEncodeDecode.js loaded
marsloader.js:1 marsv2prodcdn.azureedge.net/.../ServiceProxy.js loaded
marsloader.js:1 marsv2prodcdn.azureedge.net/.../LpDynamicContextLib.js loaded
DevTools failed to load SourceMap: Could not load content for crmprodnpssurvey.azureedge.net/.../MinifiedWebResources\NPSTelemetry.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE
global.ashx?ver=2090002960:6872 Refused to set unsafe header "Content-Length"
execute @ global.ashx?ver=2090002960:6872
$h_3 @ appmessagebar.js?ver=2090002960:1
(anonymous) @ appmessagebar.js?ver=2090002960:1
setTimeout (async)
handleEvent @ appmessagebar.js?ver=2090002960:1
$8N_1 @ global.ashx?ver=2090002960:6872
raiseEvent @ global.ashx?ver=2090002960:6872
raiseEvent @ global.ashx?ver=2090002960:6872
raisePageLoadEvents @ global.ashx?ver=2090002960:6872
loadHandler @ global.ashx?ver=2090002960:6872
applicationLoadHandler @ global.ashx?ver=2090002960:6872
(anonymous) @ MicrosoftAjax.js?ver=2090002960:24
(anonymous) @ MicrosoftAjax.js?ver=2090002960:2629
raiseLoad @ MicrosoftAjax.js?ver=2090002960:3602
initialize @ MicrosoftAjax.js?ver=2090002960:3583
b @ MicrosoftAjax.js?ver=2090002960:3658
a @ MicrosoftAjax.js?ver=2090002960:3672
12Crossdomain.js:1 Response from Invalid domain: https://home.dynamics.com
MarsUtility.js:1 [Deprecation] Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.
get @ MarsUtility.js:1
i.loadFFF @ marsloader.js:1
i.loadConfigurationData @ marsloader.js:1
(anonymous) @ marsloader.js:1
j @ jquery-2.1.3.min.js:2
fireWith @ jquery-2.1.3.min.js:2
e.<computed> @ jquery-2.1.3.min.js:2
(anonymous) @ ServiceProxy.js:1
j @ jquery-2.1.1.min.js?ver=2090002960:1417
fireWith @ jquery-2.1.1.min.js?ver=2090002960:1467
e.<computed> @ jquery-2.1.1.min.js?ver=2090002960:1515
t @ Crossdomain.js:1
marsloader.js:1 marsv2prodcdn.azureedge.net/.../TelemetryManager.js loaded
marsloader.js:1 marsv2prodcdn.azureedge.net/.../MarsRuntime.js loaded
marsloader.js:1 BlueTheme.css loaded
marsloader.js:1 marsv2prodcdn.azureedge.net/.../IntegratedDesigner.js loaded
IntegratedDesigner.js:1 marsckeditor/ckeditor.js loaded
IntegratedDesigner.js:1 localescripts/grid.locale-en-US.js loaded
IntegratedDesigner.js:1 jquery.jqGrid.min.js already loaded
IntegratedDesigner.js:1 MarsDesigner.js loaded
IntegratedDesigner.js:1 Templates.js loaded
IntegratedDesigner.js:1 marsckeditor/adapters/jquery.js loaded
IntegratedDesigner.js:1 powerbi.min.js loaded

I have the same question (0)
  • Stefan Cojocaru Profile Picture
    on at

    Hello Eelco,

    The console shows a few 404 responses, meaning the necessary libraries used on the page could not be loaded correctly. If the app stopped working immediately after upgrading the DocuSign solution, can you try restoring the instance to the previous state? (prior to upgrading the solution).

    Do you have another instance where you can test the new DocuSign version, just to confirm if the behavior will be the same there?

    Additionally, please consider reaching out to DocuSign to understand if this is a known issue.

    Please keep us updated with the progress.

    Thank you!

  • Eelco Spek Profile Picture
    15 on at

    Hi Stefan,

    Thanks for reaching out! I have tried installing DocuSign on both the Sandbox and Production instance but in both cases it doesn't work. Even tried uninstalling en reinstalling it a few times now but it still won't work. I'll reach out to appsource@docusign.com to hear if they have heard of the issue.

    I'll keep you posted!

    Eelco

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