web
You’re offline. This is a read only version of the page.
close
Skip to main content
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / Dynamics AX 2012 R3 - ...
Microsoft Dynamics AX (Archived)

Dynamics AX 2012 R3 - Accounts payable and Accounts receiveable modules missing from the client

(0) ShareShare
ReportReport
Posted on by Community Member

I have installed Dynamics AX 2012 R3 on Windows Server 2012 R2 with SQL Server 2014 64 bit and Sharepoint Server 2013 with SP1. I believe I have gone through all the initialisation lists.

I want to use the service management module to create a service order, but I need to first create a customer and customer group. I believe I need to do this via the Accounts Receivable module, but this does not exist in my client.

I'd really appreciate some help with resolving this as I am new to Dynamics and not able to progress.

*This post is locked for comments

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at
    RE: Dynamics AX 2012 R3 - Accounts payable and Accounts receiveable modules missing from the client

    Thank you so much for your response, I would never have guessed that! I am not familiar with finance terms on either side of the Atlantic! I actually had a second instance from goERPCloud where I could see the Accounts Receivable module, but it didn't occur to me that I had one set up in English (US) and the other in English (United Kingdom)!

  • Verified answer
    Guy Terry Profile Picture
    Guy Terry 28,837 Moderator on at
    RE: Dynamics AX 2012 R3 - Accounts payable and Accounts receiveable modules missing from the client

    'Accounts receivable' is the name of the module in English (United States). If you are using, for example, English (United Kingdom), the module is called 'Sales Ledger'.

    So, you have access to the module you need. You just need to get used to AX documentation using American names, and sometimes these names are different in UK English!

    You can create Customer groups using Sales ledger -> Setup -> Customers -> Customer groups. And you create Customers using Sales ledger -> Common -> Customers -> All customers -> 'New Customer'

  • Community Member Profile Picture
    Community Member on at
    RE: Dynamics AX 2012 R3 - Accounts payable and Accounts receiveable modules missing from the client

    Yes I have the Sales Ledger module and also the System Administration module. My user is in the System Administrator role, but it looks like most of the roles I can see under "System Administration ->  Security -> Assign users to role" don't have any users assigned. Is this right (I only have me as a user at the moment)?  I can see every other module other than the ones mentioned however.

  • Guy Terry Profile Picture
    Guy Terry 28,837 Moderator on at
    RE: Dynamics AX 2012 R3 - Accounts payable and Accounts receiveable modules missing from the client

    Hi CNeedham

    Do you have the 'System administrator' role? Do you have a module called 'Sales ledger'?

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Dynamics 365 Community Calls Return
Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft
Responsible AI policies for the Community

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Mansi Soni – Community Spotlight

We are honored to recognize Mansi Soni as our August 2025 Community…

Congratulations to the July Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics AX (Archived)

#1
Syed Haris Shah Profile Picture

Syed Haris Shah 9

#2
Mea_ Profile Picture

Mea_ 4

#3
KP-31070522-0 Profile Picture

KP-31070522-0 3

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans