Custom CTI for Microsoft CRM

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Posted on by Gregorio Belinchon

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Has anyone any sample of a custom cti (plug-in, toolbar, etc ...) that integrates cti funtionality (popups, make calls, transfer calls, etc ...) into Microsoft Dynamics CRM? I am new at Microsoft CRM so I do not know how to start ...

Thanks in advance

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David Jennaway 14,065 on at

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MSCRM-Addons (www.mscrm-addons.com) have one

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Baris KANLICA User Group Leader on at

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which telephone santral you are use? I developed a CTI application for Nortel Networks Meridian Series. If you want I can send to you.

Baris KANLICA
www.cub-e.net

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Gregorio Belinchon 300 on at

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I have to develop a driver for Cisco Call Manager, Cisco has just one driver but I would like to provide more functionality.

I do not know yet how Cisco does it, I think is not exactly a plugin instead of something external.

As I have taken a look at dynamics crm documentation, plugins (buttoms on Standard Tool Bar) are only a gif with an url associated. Is it possible to include in the Standard Tool Bar a programmed buttom (dll, active x, ...) or a toolbar?. I mean something like a semaphore that changes te color from green to red when agent moves from available to not available, buttons to answer a call, put it on hold, makes transfers, etc ....

I will appreciate if you send me some code to get an idea of the possibilities of integrating cti functionality into dynamics crm.

Thanks in advance.

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Baris KANLICA User Group Leader on at

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ohh this is problem. I know cisco and it's working different from Nortel. So my code good for nothing. Dynamics CRM is a web application so you can use all activex and dlls.

I think you must make a web page and include this web page in CRM. (it would be php,asp,jsp what you want, because crm a web application so you can connect and talk it all of other web technologies with passing parameter, web services or xml)

You can find detail information (how is change isv.config file,sitemap,how is pass paramater to another page, how is adding a page in CRM) in Dynamics CRM SDK. You can download it on this link: http://www.microsoft.com/downloads/details.aspx?FamilyID=82e632a7-faf9-41e0-8ec1-a2662aae9dfb&DisplayLang=en

Baris KANLICA
Software Specialist and Consultant
www.cub-e.net

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mgvardhan 945 on at

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Hi,

Thank u.

Iam in need of that.

Can u please forward it to me.

thanks in advance

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yassin sayed 85 on at

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hi Baris KANLICA

i really in need of ur help i have CRM 4 in my company and we r using nortel telephone and i need to connect them , i do instal tapi and i can get the pop up on the server but i dont now where to start to make this pop up open or call the crm or integrated with

if u did that is to great man

please

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John O'Donnell on at

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If your looking for full solutions

http://www.inin.com

http://www.genesyslabs.com

Click here to visit the Dynamics CRM forums and chat with the MVP's

John O'Donnell
http://blogs.msdn.com/jodonnell
http://www.twitter.com/jodonnel
http://blogs.msdn.com/usisvde
Check out my channel9.msdn.com videos

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Valerio Siciliano 5 on at

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There is a new tool developed by Lambert Consulting:

www.lambertconsulting.ch/.../cti.aspx

It works for lync/TAPI and the CRM 2011

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Chrisotoole 60 on at

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Checkout CloudCall Click for Microsoft Dynamics from SYNETY. Enables click to dial and call recording all directly from within CRM.

Works with any phone system whether its analogue or the latest VoIP solution, no additional hardware or software needed

For a free 14 day trial with £10 of call credit click this ink http://bit.ly/10ek52q

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Michael Pallett 25 on at

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Hi Gregorio,

My name is Michael Pallett and I work for a company called SYNETY. We are partners and provide CTI for several CRM providers and one of our biggest is Microsoft Dynamics CRM. we provide functions such as;

Click2Call

Call recording

Automation call noting

Voice mail dropping

Full reporting suite and portal access

and many more features. we have an office in the UK and also in Boston USA so our reach in regards to call quality and stability is very high and we have customers as far as Singapore. I would love to speak about this more to see if we can fit your needs or alternatively sign up for your FREE 14 Day free trial at http://bit.ly/YDVkT5

Best regards

Michael Pallett

Inside Sales Executive | SYNETY

T: +44 (0) 330 335 0000

D: +44 (0) 116 424 4222

W: www.synety.com
LinkedIn

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