Hi,
I am getting a message in D365 when I configured the multiple workflows and have a default workflow to call the sub-workflows depending on the condition. My workflows have been configured in AX2012 and I have been able to configure and activate them in D365 with no errors. However, when I try to create a case it is giving me this error message.
" The system cannot determine which workflow to run. Review the conditions in the "Set condition for use" area for each workflow that is based on the Case management workflow type. "
Although the same type of hierarchy worked on the payment workflows in D365 for customer payments that I created, for some reason it seems that in case management parent workflow is unable to recognize the sub-workflows where the request should be routed.
Can somebody please help? I see that in D365, there is this "Associate hierarchy" so I tried to do that but I need to create a hierarchy since the drop down list is empty.
1. Where can I configure the association hierarchy if needed to get my workflows running?
2. If No. 1 is not needed how can I get my workflows running is case management?
I also tried creating another workflow add associations to it but I am getting a "Stack trace TT commit..." something error. Thanks so much!
