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Duplicate Survey Response created in a Forms Pro Survey

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Posted on by Ash06

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When a user submitted the Forms Pro survey link, it created 2 Survey responses record with the same values created at the same time.

There was only 1 survey email sent to the customer and we tried open the survey url and found that it is closed for submission. So, we eliminate possibility that the recipient has submitted twice.

We also noticed that the creation time is same for both the survey responses and it might be that MS Forms Pro has created duplicate survey responses.

Therefore, would like to check with that can we delete one of the duplicate response from Forms Pro to correct it and any impact it might cause or any suggestion ?

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Pradeep Rai 5,490 Super User 2024 Season 2 on at

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RE: Duplicate Survey Response created in a Forms Pro Survey

Hi,

You can create Alternate Key on entity to avoid duplicate records creation.

Please refer below links:
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/developer/define-alternate-keys-entity?view=op-9-1

https://www.crmsoftwareblog.com/2018/10/get-the-most-out-of-alternate-keys-in-microsoft-dynamics-365/

For e.g. If you have setup the alternate key on Name field of Account entity then in CRM will not have two account with same name.

Thanks,
Pradeep.

Please mark this as VERIFIED if it helps.
Aria 5 on at

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RE: Duplicate Survey Response created in a Forms Pro Survey

Hi Ash

I am experiencing same issue.

Please share if you resolved the issue

Thank you