Skip to main content

Notifications

Customer experience | Sales, Customer Insights,...
Suggested answer

Marketing App displays alert when opening forms & emails

(0) ShareShare
ReportReport
Posted on by 85

Since this morning our marketing application has been displaying the following alert message.

I believe this is effecting our email sends and forms from loading. Has anyone else been experiencing this?

“Your installation includes the solutions, but not the services, required by the Marketing app. Please contact your admin and ask them to fix this issue by running the Marketing setup wizard as described here: https://go.microsoft.com/fwlink/p/?linkid=2100551

We have been using the Marketing App for months now and have not had this issue before. I have also checked the portal configuration as per the linked article and ensure it is correct and up to date.

pastedimage1576026056924v1.png

  • Joseph Ryan Profile Picture
    Joseph Ryan 85 on at
    RE: Marketing App displays alert when opening forms & emails

    what on the form did you modify?

    Oh, i take it you just modified the form that the support rep fixed instead of the custom one

  • Bill Hanna Profile Picture
    Bill Hanna 112 on at
    RE: Marketing App displays alert when opening forms & emails

    We found a workaround by using the out of box form and modified it.

  • Joseph Ryan Profile Picture
    Joseph Ryan 85 on at
    RE: Marketing App displays alert when opening forms & emails

    Hi,

    I believe the resolution was achieved by logging a ticket with microsoft support. They eventually fixed it.

  • Bill Hanna Profile Picture
    Bill Hanna 112 on at
    RE: Marketing App displays alert when opening forms & emails

    I have the same exact issue, did you ever find the solution?  The previous consultant turned it off on another form, but I created a new form and it appears on that form for the same entity?

    Your installation includes the solutions, but not the services, required by the Marketing app. Please contact your admin and ask them to fix this issue by running the Marketing setup wizard as described here: go.microsoft.com/.../

  • Suggested answer
    cloflyMao Profile Picture
    cloflyMao 25,202 on at
    RE: Marketing App displays alert when opening forms & emails

    Hi Ryan,

    My marketing version is 1710 (9.1.0.10537) and region is crm.

    I got update notification when I opened marketing applicaton configuration.

    pastedimage1576032520137v1.png

    I also tested with in 1710 (9.1.0.10733) and region is crm5.

    No update notification in the configuration.

    As what the notification said, if you had found that everything is well in setup wizard,

    please open a support ticket for instance investigation.

    https://admin.dynamics.com/?referer=mbssupport

    Regards,

    Clofly

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Announcing Forum Attachment Improvements!

We're excited to announce that attachments for replies in forums and improved…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,979 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 230,848 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans