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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Marketing App displays...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Marketing App displays alert when opening forms & emails

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Posted on by Joseph Ryan 85

Since this morning our marketing application has been displaying the following alert message.

I believe this is effecting our email sends and forms from loading. Has anyone else been experiencing this?

“Your installation includes the solutions, but not the services, required by the Marketing app. Please contact your admin and ask them to fix this issue by running the Marketing setup wizard as described here: https://go.microsoft.com/fwlink/p/?linkid=2100551”

We have been using the Marketing App for months now and have not had this issue before. I have also checked the portal configuration as per the linked article and ensure it is correct and up to date.

pastedimage1576026056924v1.png

  • Suggested answer
    cloflyMao Profile Picture
    cloflyMao 25,210 on at

    Hi Ryan,

    My marketing version is 1710 (9.1.0.10537) and region is crm.

    I got update notification when I opened marketing applicaton configuration.

    pastedimage1576032520137v1.png

    I also tested with in 1710 (9.1.0.10733) and region is crm5.

    No update notification in the configuration.

    As what the notification said, if you had found that everything is well in setup wizard,

    please open a support ticket for instance investigation.

    https://admin.dynamics.com/?referer=mbssupport

    Regards,

    Clofly

  • Bill Hanna Profile Picture
    Bill Hanna 116 on at

    I have the same exact issue, did you ever find the solution?  The previous consultant turned it off on another form, but I created a new form and it appears on that form for the same entity?

    Your installation includes the solutions, but not the services, required by the Marketing app. Please contact your admin and ask them to fix this issue by running the Marketing setup wizard as described here: go.microsoft.com/.../

  • Joseph Ryan Profile Picture
    Joseph Ryan 85 on at

    Hi,

    I believe the resolution was achieved by logging a ticket with microsoft support. They eventually fixed it.

  • Bill Hanna Profile Picture
    Bill Hanna 116 on at

    We found a workaround by using the out of box form and modified it.

  • Joseph Ryan Profile Picture
    Joseph Ryan 85 on at

    what on the form did you modify?

    Oh, i take it you just modified the form that the support rep fixed instead of the custom one

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