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Dynamic Content based on customer device (Mobile/Desktop)

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Posted on by Theo Theodorou

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Is it possible to change the content in an email based on the device the customer is using?

Would the below points be possible to complete?

Desktop view, with QR Code as the main part of banner (with short instruction, how to use it) + additionally 2 clickable Store Buttons (App and Google)
Mobile view with App Store Button, which by clicking it leads to store (Displaying by default for iPhone/ iPad users)
Mobile view with Google Store Button, which by clicking it leads to store (Displaying by default for Android users)

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Community Member Microsoft Employee on at

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RE: Dynamic Content based on customer device (Mobile/Desktop)

Hi Theo Theodorou,

There is no OOB way to achieve this. You could submit an idea here to progress this feature:

experience.dynamics.com/.../

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