No valid document identified from the entity key

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Posted on by Subhash Mahato

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Hi All,

I am using ax 2012 CRM 2011, connector, to sync the data in bi direction, I was able to sync data form Ax to CRM. even i am able to sync the data from CRM TO AX while creating the records.

My main problem is that when I do any changes in CRM Records that particular records does not get update but I receive the below error.

"[""] has encountered an error while reading records. Processing will be aborted. Error text: A record level exception has occurred for record [OPS-0036-200, 279a8e66-f30d-46bd-a37e-9e6cf66d61ad]. Error text : No valid document identified from the entity key."

My question is why is it able to create record from CRM to AX but not able to update.

Please help me.

Thanks

Subhash

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Subhash Mahato 358 on at

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Any has face this similar issue, Please help

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Community Member on at

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I'm stuck with the same problem. AX Customers -> CRM Accounts works, but not sending the edits in CRM back to AX. It worked initially but now i get the "No valid document identified from the entity key".

What does that mean?

And also I can't get CRM to submit records to AX. Is there some special features with address book in AX I need to consider, since the errorlogs seem to show that the sync process crashes after a "retrieve multiple" request on customeraddress entity.

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Ivan (Vanya) Kashperuk on at

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Well, I can answer your question - because the AIF framework requires you to identify the record in AX in order to update it, while for creation that is not necessary.

Now, why it does not find the right record needs to be investigated further, I can't tell much more from the error log

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Thanks for answering, Subhash!

As stated earlier, I can push customers from AX to the CRM but no longer does the edits in CRM get pushed back to AX, although the Customer Service to Account map runs with (1) Written everytime i do it. So the Connector thinks its updating the changes, but it isnt reflected in AX.

Another thing is that I've never gotten the accounts created and submitted in CRM to be pushed correctly to AX at all.. I get this error message whenever i try it, this is from the error log file:

[b]ERROR TID:TP-11 [2013-12-18T10:01:55.3635150+01:00]: [Account to Customer Service] has encountered an error while reading records. Processing will be aborted. Error text: A record level exception has occurred for record [KommerFrånCRM, 52c5eff7-c267-e311-9f44-0050569239ef]. Error text : Request Failed. See the Exception Log for details.

--- Exception Dump ---

Caught Exception: [Microsoft.Dynamics.Integration.Service.Tasks.RecordException] A record level exception has occurred for record [KommerFrånCRM, 52c5eff7-c267-e311-9f44-0050569239ef]. Error text : Request Failed. See the Exception Log for details.

Stack trace:

Inner Exception: [System.ServiceModel.FaultException`1[schemas.microsoft.com.dynamics._2008._01.documents.Fault.AifFault]] Request Failed. See the Exception Log for details.

Stack trace:

Server stack trace:

at System.ServiceModel.Channels.ServiceChannel.HandleReply(ProxyOperationRuntime operation, ProxyRpc& rpc)

at System.ServiceModel.Channels.ServiceChannel.Call(String action, Boolean oneway, ProxyOperationRuntime operation, Object[] ins, Object[] outs, TimeSpan timeout)

at System.ServiceModel.Channels.ServiceChannelProxy.InvokeService(IMethodCallMessage methodCall, ProxyOperationRuntime operation)

at System.ServiceModel.Channels.ServiceChannelProxy.Invoke(IMessage message)

Exception rethrown at [0]:

at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

at ConnCustomerOrgService.create(ConnCustomerOrgServiceCreateRequest request)

at ConnCustomerOrgServiceClient.create(CallContext CallContext, AxdConnCustomerOrg ConnCustomerOrg)

at Microsoft.Dynamics.Integration.Adapters.AX2012.DynamicServiceObjectProviderBase.WriteObject(Object value)

at Microsoft.Dynamics.Integration.Service.Tasks.RecordWork.DoRecordWork(DbMap map, Object key, OperationType operationType, DateTime startTime, String loggingSourceName)[/b]

Do you know anything about this issue? It's frustrating to see the "See the exception log" when I am infact IN the exception log!

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Subhash Mahato 358 on at

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Hi,

you will get the exact error in ax 2012, follow the below path and let us know the exact error.

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