Issue in printing Sales Order Transactions in Originating Currency for History Transactions in SOP Navigation List.

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Posted on by Atul Patel

Hi,

I have issue with Printing Sales Documents in originating currency.

When I print Work Transaction, Price shows correctly in Originating Currency but when I print history Transaction, Prices shows in functional currency.

SOP Navigation List

Sales > Left Navigation > Sales Order Transactions.

See above screenshot of my Print Documents setting.

Can anyone please provide reason? How can I fix this issue?

Thanks,

Atul

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Microsoft Dynamics GP

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Nicole Hellerud 1,712 on at

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Hi Atul-

Thank you for your post.

The reports used for Work and History are not the same and it could be that the calculated field used in the SOP Blank Invoice is not taking Originating Currency into account.

Do you know whether either the Work or Historical SOP Blank Invoice is modified? If Historical is, what happens if you configure the default GP report?

Has this always been an issue? If not, was there a change in the system when this issue was first reported?

Does this occur for all GP Users/GP Sessions? If not, you could investigate the Reports.dic file used and if needed rebuilding the “bad one”.

Lastly what version/build of Microsoft Dynamics GP is being used? I see 2018, but is it 18.4?

I appreciate your time and look forward to your feedback when available.

Nicole Fiskum

Support Engineer

Microsoft Dynamics
Atul Patel 45 on at

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Hi Nicole,

Thanks for your reply!

We recently started using this functionality (Sales > Left Navigation > Sales Order Transactions). So I don't about this issue before. Only few users use this functionality and all are facing the same issue.

Yes both reports are different and we use Crystal Report for Both Work & History SOP Blank Invoice report using Form Printers. If I print Work/History invoices from Sales > Inquiry > Sales Documents, Price shows correctly in Originating currency.

This is our GP Version:

Thanks,

Atul
Nicole Hellerud 1,712 on at

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Hi Atul-

Thank you for your update verifying that you are using Crystal Reports and Form Printers with GP to print the SOP documents.

We do not directly support the Crystal Report functionality that can be integrated with GP, I'd encourage reaching out directly to Crystal Reports for further aid on the report itself.

However, you could try leveraging the core GP reports to verify that the issue lies with the report itself (Crystal) vs. the GP data.

Is there anyone else in the community that uses Crystal Reports for their SOP documents and could offer some areas to look into?

Wishing you and your healthy and happy days ahead.

Nicole Fiskum
Support Engineer
Microsoft Dynamics