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Payment advice shows "No data available"

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Posted on by HNd365FO

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I am facing an issue where my vendor remittances attachments are generated and sent but show "No data available"

I am aware of this known issue,Details for issue 536165 (dynamics.com) and we've confirmed that it's not the cause of our particular issue as we always have invoices selected for payment.

Can anyone suggest how to troubleshoot or resolve this?

Thanks

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BillurSamdancioglu 19,703 Most Valuable Professional on at

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There can be varıous reasıns. Can you please share screen shots.

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Alok Sapru 6 on at

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Is report empty or only not showing the payment line? If possible share the screenshot.

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Ramit Paul 22,797 Most Valuable Professional on at

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Hi,

The link you shared that is not known issue, rather than is declined by PG team by sayin this is by design.

The data does not shows when you did not settle any inovice into the payment journal, which means without selecitng invoice payment advice wont show any data, this is a standard behavior.

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HNd365FO 154 on at

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This is what we are seeing:

This is what we expect to see:

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Alireza Eshaghzadeh 14,672 Super User 2025 Season 2 on at

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Hi,
Can you check on "View marked transactions" to check if there is any invoice that is marked to the journal line?

I test as follows and I can generate the report with data:

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HNd365FO 154 on at

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I checked and there is nothing:

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Alireza Eshaghzadeh 14,672 Super User 2025 Season 2 on at

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That’s the reason! This is why no records are appearing in the report.

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HNd365FO 154 on at

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Oh but this is after the payment batch had been posted.

How can I check that there were invoices selected beforehand?

The payment batch contains many vendors and only one of the vendors encountered this issue.

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Ramit Paul 22,797 Most Valuable Professional on at

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Hi,

I think its better you share all the information in one go to avoid multiple back and forth.

In your last comment, it is confirmed that, your payment batch is posted so after posting no journal can show the marked transactions because marked trasnactions are kept in a temporary table.

To know the issue you can back track to the vendor transactions and settled transaction to see if any transactions were settled into thar journal or not, if not then its by design.

Repeat- If there is no transactions settled during payment, Payment Advice does not generate with data and that is by design.

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HNd365FO 154 on at

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And what if the vendor transactions do show that there were transactions settled?

Thank you all for your continued assistance.

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