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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Sentiment not showing ...
Service | Customer Service, Contact Center, Fie...
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Sentiment not showing in conversation

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Posted on by EdgeB 25

Hi Community,

Currently working on preparing a demo for Native Voice in Omnichannel. 

One of the greatest features, sentiment, is not showing correctly in the conversation form. 
pastedimage1646835397150v1.png

I think this is really strange, because if I go to conversation sentiment (under related) there IS a sentiment stored in the database and linked to this conversation:
pastedimage1646835454550v2.png
The really really annoying thing is that conversations are managed and I have no clue why or how this happens.

Please help.

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