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Customer experience | Sales, Customer Insights,...
Suggested Answer

Copy Customer Insights Enviroments

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Posted on by Microsoft Employee

Guys, is it possible do a copy of CI database environment to other environment?

I have the same question (0)
  • Aditya Kuppa Profile Picture
    320 on at

    Hi Gavasc,

    We are working to enable users to copy configuration from their existing instance into a new instance, and we plan to preview the feature in a couple of weeks. Please let us know if you wold like to participate in the preview and we will inform you once the feature is available for preview.

    Thank you!

    Aditya Kuppa

  • zica Profile Picture
    Microsoft Employee on at

    Is there a link to provide information on this?

  • mangamadol Profile Picture
    15 on at

    Hi! I am interested as well in participating for the preview.

  • CJustin Profile Picture
    262 on at

    The feature you want is under development presently.

    Within weeks we would get a chance to explore this Microsoft Dynamics 365 Customer Insights feature.

    I would like to be previewer as well.

  • Suggested answer
    Aditya Kuppa Profile Picture
    320 on at

    Hello Gavasc, zica, mangamadol, CJustin, all,

    We are pleased to announce the preview of the copy configuration feature in Customer Insights. When you create a new CI production or a sandbox instance, you will now be presented with an option to copy from an existing instance.

    Copy-configuration.png

    Please feel free to explore this feature and provide us any feedback. Documentation on this feature can be found here. docs.microsoft.com/.../create-manage-environment

    Please send an email to CIHelp@microsoft.com if you encounter any issues and/or have any feedback and we will look into the issue.

    Thank you!

    Aditya Kuppa

  • rdj Profile Picture
    on at

    Hi Aditya Kuppa,

    I've just tried to copy instance configuration from one instance to another as explained by John here: www.youtube.com/watch

    However, I have 2 issues with it:

    1. swagger is down (global.api.ci.ai.dynamics.com/.../index.html

    2. I only see "reset instance" under Instance Management. Where do I find the export instance command in here (developer.ci.ai.dynamics.com/api-details

    I want to avoid doing the same stuff again and again for CI trial

    Would you please advise how to solve this issue?

    Thank you,

    Reddy

  • Nimrod Magen Profile Picture
    Microsoft Employee on at

    Hi Reddy

    Thank you for sharing this. Would really love to get on a call and help with this aspect (Copy) as I am responsible for this area now in Dynamics 365 Customer Insights.

    Can you please share your contact details so I can schedule a session for us? my email address is nimrod.magen@microsoft.com and I would love to meet any day and time that best work for you.

    Thank you!

    Nimrod

  • Andysingh28 Profile Picture
    21 on at

    Hi Nimrod,

    Thanks for your answer here.

    As of Nov 2022, the environment copy feature is in preview. Any tentative timelines for the GA?

    Regards,

    Anand

  • Nimrod Magen Profile Picture
    Microsoft Employee on at

    Hi Anand, 

    Sorry with the delay here. 

    We don't have a GE timeline yet as we need to answer some requirements in order to do that and it's not funded at the moment unfortunately. 

    I took a note to ongoingly update you on that (evert couple of months). 

    Hope that works and please let me know if any additional help is needed!

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