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Session Id :
Customer experience | Sales, Customer Insights,...
Answered

Marketing Email task pane

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Posted on by 35

when selecting New Marketing Email in the new editing experience,  the right hand 'Email Header' task pane is closed by default, the Toolbox is there. I would like the 'Email header' task pane open by default. Has anyone had success doing this? I have a coder available to help me so if this would be jscript coding, can anyone point me in the right direction?

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  • Verified answer
    Aga M Profile Picture
    on at

    hi PaulSev,

    At the moment we default the right pane to the Toolbox as a majority of users prefer to create the email by focusing on its content first and then setting up the settings (rather then settings first, and then the content).

    Nevertheless, we'll consider adding an option to select/configure a default tab of the right pane. Thank you for your feedback!


    Best regards,

    Aga

  • PaulSev Profile Picture
    35 on at

    Thank you Aga,

    I use the Email Header right pane to show\hide fields that results in a recommendation for the template to use. The way it stands with the current configuration, the onload event triggers the Template Picker first and then the client has to manually open the right hand pane. Simple guidance helps them get to where they need to be but it would have been pure simplicity for the client if I could have suppressed the Template Picker and opened the Email Header right pane by default.

    Thanks for your follow up and interest.

  • Verified answer
    DmitryI Profile Picture
    on at

    Dear PaulSev, thank you for your question. We will consider making header pane visible by default, as option for future releases.
    In a meantime, I have code workaround, that you can implement, to force Header pane to appear each time form loads.

    1) Add Form Load handler for the main form (New editing experience)
    2) Run this code inside

                   window.top.dispatchEvent(
                        new CustomEvent(
                            "onControlChannelEvent-LeeCommandBar-Secondary",
                            {
                                detail: {
                                    eventName: "command.showHeaderPane"
                                }
                            }
                        )
                    );
     

    Note: you might need to add some delay, to make sure Email editor is loaded before raising this Custom Action.

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