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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Topic clustering not r...
Service | Customer Service, Contact Center, Fie...
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Topic clustering not running or refreshing

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Posted on by ChadAlt 367 User Group Leader

I've made changes to the topic clustering Insights settings that are used in the Customer Service historical analytics reporting. However, this "Last successful run" shows empty, and my changes are not being reflected in the dashboard. 


Does anyone have insight into the run cycle on this AI model? The documentation below shows how to configure these settings, but my model is not reflecting these changes! It's frustrating. I'm sure there's something I'm missing here. Any thoughts???

Configure AI topic clustering for cases | Microsoft Docs

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