web
You’re offline. This is a read only version of the page.
close
Skip to main content
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / database log - Connect...
Service | Customer Service, Contact Center, Fie...
Answered

database log - Connected Field Services

(0) ShareShare
ReportReport
Posted on by myintuition 173

I have a device that is connected to a database.  

The software writes lots of information to a database.

I was hoping to use connected field services to create workorders and cases in dynamics 365.

But I do not have an IOT device.

How can I achieve this without an IOT device?

I am assuming I would need to add a layer in to do the analyse?

I do not have an alert of any kind.

Or is this something I could write in Power Automate?

I have the same question (0)
  • Suggested answer
    Dan Gittler - Dynamics Field Service Profile Picture
    Dan Gittler - Dynam... on at
    RE: database log - Connected Field Services

    To Alex's point, if you plan to only pass alerts where users can analyze and then convert to cases or work orders, using the CFS alert table makes sense. If you plan to leverage the models where CFS helps determine which alerts should be cases/work orders and the importance, using CFS makes sense. Are you trying to analyze readings and decide when to create a work order/case? Or you already know you need one? If you just want to auto create a WO based on another DB which has data, use power automate to create a WO/Case makes more sense without using CFS.

  • Verified answer
    Al Iggs Profile Picture
    Al Iggs on at
    RE: database log - Connected Field Services

    The main elements of Connected FS are:

    • IoT Hub - receives the telemetry from the device
    • Stream Analytics - finds anomalies
    • Logic Apps - create IoT Alerts if an anomaly was found

    If you're not using any of the 3, you need an alternative for #2 that - as you said - does the analysis. This element can then use Logic Apps/Power Automate to create the IoT Alert.

    Connected FS provides a lot of additional value such as 2-way communication with the device or the visual analysis using Time Series Insights, so you might want to consider a migration instead of rebuilding all the logic.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Dynamics 365 Community Calls Return
Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft
Responsible AI policies for the Community

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Mansi Soni – Community Spotlight

We are honored to recognize Mansi Soni as our August 2025 Community…

Congratulations to the July Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Abhilash Warrier Profile Picture

Abhilash Warrier 100 Super User 2025 Season 2

#2
Suresh Kulla Profile Picture

Suresh Kulla 72 Super User 2025 Season 2

#3
DAnny3211 Profile Picture

DAnny3211 54

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans