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Marketing form submission exception in creation of contact

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Posted on by Community Member Microsoft Employee

Hi community,

maybe anybody can help me with the following issue:

our customer has hosted a marketing form on their external website. Therefore the generated script code was embedded.

When submitting the form, the system displays following error message:

Exception in creation of contact

Activity id: a51d4d4b-e752-4f0c-8fa7-437ab7aaaafb, Request id: LHgysga9ni5VQmRL8mE2WxxnyAAXA8A4ej_n5X2xxdk_0, Exception: An item with the same key has already been added.

The marketing form has the formtyp "Landing page" and is set to update contacts and leads.

Regards

Alexander

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Nishant Rana 55 Microsoft Employee on at

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RE: Marketing form submission exception in creation of contact

Check also the Lead / Contact Form Matching Rules defined in the Marketing Form- nishantrana.me/.../
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Jarrod365 40 on at

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RE: Marketing form submission exception in creation of contact

Try to disable any possible duplicate detection rules, or plugin which will be triggered on creation of Contact or Lead.

community.dynamics.com/.../issue-when-creating-a-new-contact---an-item-with-the-same-key-has-already-been-added

Also, check whether your matching strategy was configured well.

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