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Service | Customer Service, Contact Center, Fie...
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Cases being assigned automaticallynna

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We’re creating cases, but some of them are being automatically assigned to ‘SYSTEM’ after the case has been created. This means we lose sight of anything that may need following up until we go through all active cases. How do we stop this from happening?

  • Suggested answer
    ashish12 Profile Picture
    3,079 on at
    RE: Cases being assigned automaticallynna

    Check processes and workflows running on Cases.

    Thanks

  • a33ik Profile Picture
    84,331 Most Valuable Professional on at
    RE: Cases being assigned automaticallynna

    Hello,

    I would recommend to check workflows/plugins that can make that assignment.

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