Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Marketing form capture...
Customer experience | Sales, Customer Insights,...
Suggested answer

Marketing form capture form exceeded field issue

(0) ShareShare
ReportReport
Posted on by Erdi 15

I have a plan to use the dynamics 365 marketing form in my wordpress website. I configured many forms using capture form functionality between my wordpress and dynamics marketing. I have many form in a page like approxiamately 20-24 forms. In some form pages, There is not any issue while I am capturing forms using capture form. But I face an issue like "You have exceeded the maximum number of 150000 characters in this field" for some form pages. There is not any information about which field prevents the capturing form. I checked the marketing forms and marketing form templates tables and found  two fields which have the max length is 150000 called msdyncrm_formfieldmapping, msdyncrm_capturing_data, msdyncrm_formdefinition. I changed it the max value as 1.048.576. Then I published the all customizations. I tried to capture form again. But it shows me the same issue. How can I determine which field/s are getting this error?

6332.Capture.PNG

  • pdr469 Profile Picture
    pdr469 177 on at
    RE: Marketing form capture form exceeded field issue

    Erdi  Did you ever reach a resolution with Microsoft on this? I have this exact same issue with a client of mine I'm implementing Dynamics Marketing for. They're using Wordpress Gravity Forms and I can't get Marketing to save the form capture record due to this same error.

  • Nya Profile Picture
    Nya 29,058 on at
    RE: Marketing form capture form exceeded field issue

    Hi,

    I'm sorry I can't locate your question. It is recommended to build a ticket to Microsoft for more help.

     

    Best Regards,

    Nya

  • Erdi Profile Picture
    Erdi 15 on at
    RE: Marketing form capture form exceeded field issue

    Hi Nya,

    I tried to remove three marketing entity from app designer of marketing. Then I added them to the app designer again and published them. But it still shows me the same error message in the form. By the way, I changed the fields of  marketing form templates  that you have mentioned. I had specified them in my post description.

    Thank you for your recommendations. Unfortunately, we didn't resolved it with these recommendations.

  • Suggested answer
    Nya Profile Picture
    Nya 29,058 on at
    RE: Marketing form capture form exceeded field issue

    Hi,

    Have you tried to re-capture the form after modifying the lengths of the fields?

     

    Or try to remove the Marketing Form entity from the App Designer of Marketing and re-add it if the message keeps showing.

     pastedimage1620638252300v1.png

    There are also two similar fields with the length limit of 150000 characters in the Marketing Form Template entity. Try to update them if the above steps have no effect.

     pastedimage1620638256068v2.png

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Congratulations 2024 Spotlight Honorees

Kudos to all of our 2024 community stars! 🎉

Meet the Top 10 leaders for December

Congratulations to our December super stars! 🥳

Start Your Super User Journey

Join the ranks of our community heros! 🦹

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,711 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,458 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans