Can't post invoice after charging credit card

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Posted on by Katie Pieczynski

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Yesterday someone charged an SOP invoice on the credit card like they normally do. Today when going to post the invoice we got an error stating "The cash distribution amount is incorrect and will not be posted. After looking into it, the "amount received" was zero. We verified with paypal that the charge did go through and when we click the blue arrow next to amount received everything looks good in that screen. We verified that the distributions are correct as well. So it looks like the charge went through but GP doesn't think it did........ Has anyone had this happen before?

Thanks,

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agaber Microsoft Employee on at

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Hello Katie-

If this just happened the one time the other day, then it could have been a unique issue for that specific transaction/customer. Have you seen any issues since this happened? If so, was it for the same customer?

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hnewport 82 on at

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Reconcile the invoice first then in SSMS run this query and check that the columns match.

select ORDEPRVD, DEPRECVD, ORPMTRVD,PYMTRCVD

from sop10100 where SOPNUMBE = 'Invoice_No'

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Heather Roggeveen 9,150 on at

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This could just be an issue with the distribution type in the distributions window.

In the transaction, take a screen shot of what you currently have in the distributions. Then click the "default" button. Adjust any distribution amounts as needed.

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L Vail 65,271 on at

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Hi,

Yes, I've had this come up a few times. To correct it I simply changed the Distribution TYPE, but left the accounts the same.

It posted like a champ after that.

Leslie

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