Activities part of a Case

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Posted on by Darren Hodkinson

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Hello

After a while dealing with Activities, Cases and Queues the penny is finally dropping, I think! However what does confuse me is why would an Activity, created and added to a Case in a Queue, not be in that Queue itself? It doesn't make sense to me.

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Case Management

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Arun Vinoth 11,615 Moderator on at

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Add some screenshot & help us to understand your issue.

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Activities are not added to queue becuase of case being added to queue. To meet this requirement, you will have to create a process in Dynamics to add activities to the queue. Most likely a custom process that will identify the queue of the case to add the activity.

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