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" We've lost your connection. Click Close to continue working." issue

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Posted on by Abd M. Abusamra

Hello Dears,

I have an issue while generating the report this message is showing

" We've lost your connection. Click Close to continue working."

anyone has a solution for this issue?

thanks.

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huijij 19,813 on at

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Hi Abd,

What environment did you have the problem in?Did you check the network?Did anyone else have the problem?
rgreen on at

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We are seeing the same issue frequently in a Tier 5 environment mainly since updating to

Application release

10.0.29

Platform release

PU53 (7.0.6545.54)

Quality Update: 10.0.1326.53

Any updates in the *.29 version that may cause this?
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Komi Siabi 13,253 Most Valuable Professional on at

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Hello Rgreen,

Is this happening for just a single user ? Your environment seems to be on the latest application version.

Kindly try a different internet connection and let us know if the issue still persist.
Abd M. Abusamra 10 on at

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Hi Judy,

All environments, i check the network and working fine, yes, they have the same problem.
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Komi Siabi 13,253 Most Valuable Professional on at

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Hi Abd,

Is this happening on a custom report or even standard ones ?

I do not think I have any of my environment yet on 10.0.29 to try to reproduce the same error.

I suggest you check of there are any quality update available on your LCS page and apply that on the UAT then test again.

Please do the above since you've confirmed that internet connection might not be the issue.
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Parag Chapre 12,254 Most Valuable Professional on at

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Hi,

I think its better to create a support ticket.