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Session Id :
Supply chain | Supply Chain Management, Commerce
Suggested Answer

Confirm button is grayed out for the PO.

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Posted on by 70
Confirm button is grayed out for the PO. But I can see the Purchase confirmation journals. PO is in Approved State. Steps need to check or troubleshoot. 
I have the same question (0)
  • Adis Profile Picture
    6,794 Super User 2026 Season 1 on at
    Hi,
     
    Could you check\answer the following:
     
    -Is the change management active\workflow enabled and the PO in "Draft" status?
    -Is there another workflow that hasnt been submitted yet, after a change was done?
    -In the parameters, is the PO type Purchase order and not Journal?
     

    Kind regards, Adis

     

    If this helped, please mark it as "Verified" for others facing the same issue

    Keep in mind that it is possible to mark more than one answer as verified

  • Suggested answer
    HardikPatel523 Profile Picture
    234 on at

    Hi, 
    The statement is not clear, can you also mention:
    1. Is workflow enabled for your system?
    2. Are proper security roles and duties assigned to this user you are trying with?
    3. Is this first time you are facing it?
    4. What kind of system is this? A newly setup environment?
    5. Is it for specific vendor or all purchase orders? Or specific to a legal entity?

  • CU12061712-0 Profile Picture
    70 on at
    I have some confirmation journals, product receipt journals and invoice journals for 2 lines.
  • Suggested answer
    NikolajSorensen Profile Picture
    1,814 on at
    If the PO is already confirmed, which it sounds like it is, then the option of confirming will be not be active (greyed out), as there is nothing new to confirm.
     
    Please check if all lines on the PO, with correct quantities/amounts, are already on the most recent confirmation journal? 
    If yes, the PO is fully confirmed already.
     
  • CU12061712-0 Profile Picture
    70 on at
    I checked that it matches all with the confirmation journal. But the status is still in approved but not confirmed.
  • Manufacturing Profile Picture
    352 on at
    Hi,
     
    Can you check if the vendor is on hold or item is available for usage in default order settings.
     
    Thanks,
    Krish.
  • CU12061712-0 Profile Picture
    70 on at
    Vendor is not on hold and item is available for usage. Basically, the PO has been modified in which it has already 2 fully invoiced lines and 4 not fully received. User made one change in which he deleted first line as there is mistake in sales tax code and readded the line again. Now, the issue here is we have the confirmation journal for all the 6 lines. But the approval status is still in approved instead of confirmed and the confirm button is grayed out. 
  • CU12061712-0 Profile Picture
    70 on at
    I found that one line is stopped when checking in the line details and the finalized button also enabled. Is this creating the issue? If yes, how can we disable the stopped toggle as I already tried to do that, but it's not possible.
  • André Arnaud de Calavon Profile Picture
    305,394 Super User 2026 Season 1 on at
    Hi,
     
    Yes, the Stopped field, when enabled, is preventing you from confirming the order. Are you able to do start change request and then switch the value of this field? 
  • CU12061712-0 Profile Picture
    70 on at
    How can I start the change request. . You mean, request change. There js no workflow for the PO

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