web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Small and medium business | Business Central, N...
Suggested Answer

Demo Installation Failing To Install Web Services

(0) ShareShare
ReportReport
Posted on by 151
Hi All,
 
I have a BC 210 demo install working fine on a dedicated windows 2019 server VM.
 
I tried to install the BC 230 demo on a separate clean VM that was set up pretty much identically.
 
I am getting the messages below on install.
 
I searched and found that one person reported that some file names were too long and to try putting all the install files into c:/emp.
 
So I put them into c://zt and uninstalled and reinstalled etc.

But I still get the same error.
 
I am guessing I can go set the registry key manually to be like my 210 install.
 
But I thought it prudent to ask if this is a known problem with a known remedy.
 
I have not been able to find a remedy that works so far.
 
RegistrySearch: Id = 'WebComponentsPrerequisitesInstalled', searching for registry key value. 
                Id = 'WebComponentsPrerequisitesInstalled', Registry key not found. Key = 'SOFTWARE//Microsoft//Microsoft Dynamics NAV//230//Web Components Prerequisites'
ERROR: Package Web Server Components failed with error. See detailed message above.
    
Thank you in advance for any assistance you are able to provide.
 
I really appreciate that.
 
Best Regards
 
Peter 
I have the same question (0)
  • Suggested answer
    Saurav.Dhyani Profile Picture
    14,380 Super User 2025 Season 2 on at
    Hi Peter,
     
    As you mentioned you have put the DVD in a much shorter path near to root and surely renamed the DVD as it's a big folder name. 
     
    I am also expecting that you are running installation process as Administrator.
     
    Additionally, during installation do you see a DOS (Command prompt) window titled as webclientdependencyInsatller.exe.
     
    In the installation media this exe exist, and you can also run it manually if its not running during installation process.
     
    Can you please provide the error log or details in event log to further analyze it?
     
    Here is the complete installation process of BC 23 - https://youtu.be/r6tRL2VShR0?si=J8eLdcrXBjo51sr_
     
    Regards,
    Saurav Dhyani
     

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1
OussamaSabbouh Profile Picture

OussamaSabbouh 2,092

#2
YUN ZHU Profile Picture

YUN ZHU 663 Super User 2025 Season 2

#3
Sumit Singh Profile Picture

Sumit Singh 515

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans