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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Issue with Email Proce...
Customer experience | Sales, Customer Insights,...
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Issue with Email Processing and Missing Quiet Time Metrics in Customer Journey

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Posted on by Prince Gupta Microsoft Employee

We applied a quiet time setting to the email journey, starting it on 09/13/2024. The quiet dates were set for 09/13, and quiet days were configured for Monday, Tuesday, Wednesday, Thursday, Saturday, and Sunday, excluding Friday. Ideally, the emails should have been sent on 09/20 (IST), as today is Friday.




However, all the emails appear to be in processing status, and we are unsure of the cause. Additionally, we do not see any quiet time metrics, despite referencing articles that suggest they should be visible.

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