Skip to main content
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Issue with Email Proce...
Customer experience | Sales, Customer Insights,...
Unanswered

Issue with Email Processing and Missing Quiet Time Metrics in Customer Journey

(1) ShareShare
ReportReport
Posted on by Prince Gupta

We applied a quiet time setting to the email journey, starting it on 09/13/2024. The quiet dates were set for 09/13, and quiet days were configured for Monday, Tuesday, Wednesday, Thursday, Saturday, and Sunday, excluding Friday. Ideally, the emails should have been sent on 09/20 (IST), as today is Friday.




However, all the emails appear to be in processing status, and we are unsure of the cause. Additionally, we do not see any quiet time metrics, despite referencing articles that suggest they should be visible.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Ramesh Kumar – Community Spotlight

We are honored to recognize Ramesh Kumar as our July 2025 Community…

Congratulations to the June Top 10 Community Leaders!

These are the community rock stars!

Announcing the Engage with the Community forum!

This forum is your space to connect, share, and grow!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Holly Huffman Profile Picture

Holly Huffman 103

#2
Muhammad Shahzad Shafique Profile Picture

Muhammad Shahzad Sh... 96 Most Valuable Professional

#3
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 51 Most Valuable Professional

Last month Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans