Hi everyone,
I'm currently trying to find a way of integrating MS Teams into BC for telephone calls. The example is that a customer wants to use MS Teams as their primary phone system and hopes to connect this to Business Central. The idea is that BC automatically recognizes the number and directly opens up the contact/customer card of the caller to directly have all info in front of you. Either for sales or just general info.
Does anyone here know of any options for something like this out there? It seems like a perfect fit and something that should be possible given the constant theme of the "Microsoft Universe" and integrating everything, but I haven't found anything so far.
I am assuming there is no option for this available in base BC or Teams, but has anyone maybe heard of a third party company or add-on that does exactly this?
Thanks in advance for your help
