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Customer experience | Sales, Customer Insights,...
Answered

Self-Service Portal data table

Posted on by 873

Hello,

I am using the Customer Self Service Portal. Recently, I have modified in this portal the create case form and I have added to this form a country field where the type of this field is option set.

After I have created the case I want to display the country column in the data table where it shows the info of the case that have been created.

I would like to know how can I add this country column and display it in the data table?

Here is a screenshot where the column should appear:

Datatable.PNG

Here is a screenshot about the form:

CaptureForm.PNG

Any help will be greatly appreciated.

Thank you!

  • Verified answer
    Adam Pfau Profile Picture
    Adam Pfau 265 on at
    RE: Self-Service Portal data table

    You will need to find the entity list that you are using for the data table.  That will have 1 or more views listed.  You will then need to edit view(s) being used to add that column in dynamics

    1.  Find the views being used in the entity list.  

    pastedimage1579288411687v1.png

    2.  Find that view in Dynamics and add that column.  The change will show up once the cache is invalidated.  

    pastedimage1579288432863v2.png

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