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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Is it possible to chan...
Customer experience | Sales, Customer Insights,...
Answered

Is it possible to change the email address of surveys?

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Posted on by Community Member

Hi Community!

While using Customer Voice, I noticed that by default surveys are available at a URL starting with: "">customervoice.microsoft.com/.../". Is it possible to change this URL to some other custom URL?

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  • Verified answer
    Devikumari Krishna Profile Picture
    Devikumari Krishna 371 on at

    Hi Partner,

    Yes it is possible to add custom domains and then use custom email address as a Sender in Customer Voice.

    Logon to portal.office.com

    Navigate to Settings->Org Settings->Services->Dynamics 365 Customer Voice

    Add your domain , validate the email address and it would appear in Customer Voice Sender Email Address drop down.

    Please refer this video for step by step instructions - https://youtu.be/L9JaqWSz-8E

    Please refer this blog for step by step instructions - Add Custom Domain in Dynamics 365 Customer Voice Survey – Dynamics 365 Key Topics (d365topicsbydk.com)

    pastedimage1637284681180v2.png

    In Customer Voice ,

    pastedimage1637284723198v3.png

    Regards

    Devi

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