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Email uses a domain that is not authenticated

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When testing a marketing email in the Marketing application I receive an error that says "the address for this message uses a domain that isn't authenticated for this organization"

Any help is greatly appreciated to correct this error. There is a link provided with the error to learn more but it tells me to contact my DNS provider. I am not sure how to go about that. I also attached a couple images for reference:

Screenshot-2021_2D00_10_2D00_21-130526.pngScreenshot-2021_2D00_10_2D00_21-125450.png

  • KellyCason Profile Picture
    KellyCason on at
    RE: Email uses a domain that is not authenticated

    Hi Kenneth, 

    Thank you for sharing this link with more information. This link was originally provided from within Dynamics when the error initially occurred but I am not sure who to reach out to in regard to step 5. See below:

    1. Contact your DNS provider and tell them you'd like to create some DNS records for domain authentication and DKIM. They will typically provide you with an online form where you can create DNS records by submitting the Host and Value values for each authentication key generated by Dynamics 365 Marketing, or they may instead ask you to send them these values in an email. The procedure varies by DNS provider, so be sure to follow their instructions.
  • Suggested answer
    RE: Email uses a domain that is not authenticated

    Hi,

    You have to authenticate the domains, here more information:

    Domain authentication (Dynamics 365 Marketing) | Microsoft Docs

    If this was helpful, please check it as verified to help others finding useful information.

    Welcome to this amazing community.

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