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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Sending email from dif...
Service | Customer Service, Contact Center, Fie...
Answered

Sending email from different domain

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Posted on by Gab338 15

Hi, I am doing this setup:

1. Email comes in to D365 from an email address, example service@mycompany.com.

2. Case is created in D365 and user will send the email from the case itself.

3. While sending out email from the system, the From address won't belong to mycompany.com domain and it should be a different domain; example no-reply@mypartner.com

I believe we can place a forwarding rule on the mypartner.com email server. Also, it should track it back to the relevant case.

The challenge is sending out the email as mypartner.com, while the user login to D365 on a mycompany.com domain.

Can that be done? Thanks.

I have the same question (0)
  • Ali .NET Profile Picture
    Ali .NET on at

    Can you try adding another domain for, for example, mypartner.com to your Microsoft 365 tenant? Then you would be able to add users from this domain, assign licenses and may be the forward mail box also.

  • Suggested answer
    Gustavo Longo Profile Picture
    Gustavo Longo on at

    Hello Gab338,

    I hope you are well and safe.

    From Dynamics 365 perspective, the user/queue will use the primary email address configured for it.

    So, if you need to answer an email message using a specific From, you need setup this email address on user/queue record.

    Regards,

  • Gab338 Profile Picture
    Gab338 15 on at

    Thanks for your response, Gustavo.

    Are you able to point me to some links / resources for instructions or guides on how I can set it up?

    Much appreciated.

  • Verified answer
    Gustavo Longo Profile Picture
    Gustavo Longo on at

    Gabriel,

    On this article, you notice additional details to configure mailboxes:

    docs.microsoft.com/.../connect-exchange-online

    Regards,

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