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Embedded D365 Marketing Form Does Not Load - Spinning

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Posted on by 545

We are trying to embed a D365 Marketing form on our external website.  We have followed the instructions here: https://docs.microsoft.com/en-us/dynamics365/marketing/embed-forms

1. We authenticated the domain

2. We created the form

3. We created the Form Hosting record

4. We copied and pasted the form embed code onto our web page

5. The form is on the page but it never loads, it just spins and spins and spins

Any ideas?  Here is the loading icon that keeps spinning and spinning.

pastedimage1629406870645v1.png

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  • CHK1970 Profile Picture
    CHK1970 560 on at
    Embedded D365 Marketing Form Does Not Load - Spinning
    On my web cms, i just pasted the form ID div at the beginning of the script into a HTML content block on my page, then added the rest of the form script into my page properties header.
    That worked for me with Outbound forms.
    Maybe also check your website CSP content security policy to see that dynamics.com is whitelisted.
  • Ale261080 Profile Picture
    Ale261080 2 on at
    Embedded D365 Marketing Form Does Not Load - Spinning
    Hi,
     
    we have the same problem with an embedded subscription center form.
    Did you find the cause for this problem or were you able to solve this?
     
    Regards
     
    Alex
  • Suggested answer
    Nya Profile Picture
    Nya 29,043 on at
    RE: Embedded D365 Marketing Form Does Not Load - Spinning

    Hi,

    Have you tried to embed the form into another website

    Or embed another form which only contains required fields into the website?

    So that you will know which part of the problem lies.

  • Stephani Profile Picture
    Stephani 545 on at
    RE: Embedded D365 Marketing Form Does Not Load - Spinning

    Everything you did - except #5, it did not load normally.  It just loads and loads and loads.

  • Suggested answer
    Nya Profile Picture
    Nya 29,043 on at
    RE: Embedded D365 Marketing Form Does Not Load - Spinning

    Hi,

    It would be appreciated if you could provide more details, such as screenshots, about your steps to embed the form.

    Here is my test result based on your description.

    1. We authenticated the domain

     pastedimage1629445016952v1.png

    1. We created the form

     pastedimage1629445094271v4.png

    1. We created the Form Hosting record

     pastedimage1629445077206v3.png

    1. We copied and pasted the form embed code onto our web page

     pastedimage1629445232410v5.png

    pastedimage1629445295542v6.png

    1. It can be loaded normally.

    pastedimage1629445335643v7.png

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