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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Dynamics crash after t...
Microsoft Dynamics NAV (Archived)

Dynamics crash after trying to run certain report for second time

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Posted on by spyroot 1,647

Hello folks,

As I mention on the subject. For some reason when I run the report 10123 (Purchase Quote) for the second time in a row, the dynamics connection crash.

Also is behaving the same way on the server.

Any suggestions/advise will be appreciated.

crash.jpg

crash002.jpg

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  • Suggested answer
    Suresh Kulla Profile Picture
    Suresh Kulla 50,245 Super User 2025 Season 2 on at

    Please check the event viewer it will provide more details about the error

  • spyroot Profile Picture
    spyroot 1,647 on at

    These is what I found under event viewer (pc):

    General:

    Type: Microsoft.Dynamics.Nav.Client.NavClientClosingException

    Fatal: True

    ShowError: True

    Message: The connection to the server has been lost. The application will close.

    StackTrace:

        at Microsoft.Dynamics.Nav.Client.ConnectionStateManager.HandleCommunicationFailure[T](CallServerMethod`1 callServerMethod, ServerCallOptions options, Exception e, Int32 messageNumber, String sessionId)

        at Microsoft.Dynamics.Nav.Client.ConnectionStateManager.CallServer[T](CallServerMethod`1 callServerMethod, ServerCallOptions options)

        at Microsoft.Dynamics.Nav.Client.ConnectionStateManager.CallServer[T](CallServerMethod`1 callServerMethod)

        at Microsoft.Dynamics.Nav.Client.ServerInvocationHandler.CallServer[T](CallServerMethod`1 callServerMethod)

        at Microsoft.Dynamics.Nav.Client.ServiceConnection.CallServer[T](CallServerMethod`1 callServerMethod)

        at Microsoft.Dynamics.Nav.Client.ServiceConnectionBase.OpenForm(NavOpenFormArguments& mainForm, NavOpenFormArguments[]& subForms)

        at Microsoft.Dynamics.Nav.Client.ServiceConnection.Microsoft.Dynamics.Nav.Client.IService.OpenForm(NavOpenFormArguments& , NavOpenFormArguments[]& )

        at Microsoft.Dynamics.Nav.Client.DataBinder.NstDataAccess.OpenForm(LogicalForm mainForm, Collection`1 subForms)

        at Microsoft.Dynamics.Nav.Client.UIPatterns.OnFormOpeningPattern.OpenForm(LogicalForm form)

        at Microsoft.Dynamics.Nav.Client.UIPatterns.OnFormOpeningPattern.FormBuilt(Object sender, EventArgs e)

        at Microsoft.Dynamics.Framework.UI.LogicalForm.OnFormBuilt(EventArgs e)

        at Microsoft.Dynamics.Framework.UI.LogicalForm.BuildForm()

        at Microsoft.Dynamics.Nav.Client.Builder.NavSessionHelper.BuildForm(LogicalForm form)

        at Microsoft.Dynamics.Nav.Client.FormBuilder.PageBuilder.Build(MasterPage definition, BindingManager bindingManager, UIBuilderContext context)

        at Microsoft.Dynamics.Nav.Client.FormBuilder.PageBuilder.Build(MasterPage definition, UIBuilderContext context)

        at Microsoft.Dynamics.Nav.Client.FormBuilder.UIBuildManager.BuildPage(MasterPage pageDef, UIBuilderContext context)

        at Microsoft.Dynamics.Nav.Client.FormBuilder.BuilderSession.CreateLogicalForm(MasterPage metadata, FormState formState)

        at Microsoft.Dynamics.Nav.Client.PageRunCallbackHandler.RunModalPage(FormRunModalRequest formRequest, LogicalForm parentForm)

        at Microsoft.Dynamics.Nav.Client.ServiceClientCallback.<>c__DisplayClass1d.<FormRunModal>b__1c()

        at Microsoft.Dynamics.Nav.Client.ServiceClientCallback.<>c__DisplayClass1.<RunClientRequest>b__0()

        at Microsoft.Dynamics.Nav.Client.ServerInvocationManager.<>c__DisplayClass2.<WaitForServerResponse>b__0()

        at Microsoft.Dynamics.Nav.Client.ServerInvocationManager.DoClientRequestAndCatch(Action clientRequest, Action`1 sendToServerIfNotFaulted)

        at Microsoft.Dynamics.Nav.Client.ServerInvocationManager.WaitForServerResponse(IAsyncResult asyncResult, ThreadCallbackContext threadEventContext)

        at Microsoft.Dynamics.Nav.Client.ServerInvocationManager.CallServer[T](CallServerMethod`1 callServerMethod, ServerCallOptions options)

        at Microsoft.Dynamics.Nav.Client.ServerInvocationHandler.CallServer[T](CallServerMethod`1 callServerMethod, ServerCallOptions options)

        at Microsoft.Dynamics.Nav.Client.ConnectionStateManager.CallServer[T](CallServerMethod`1 callServerMethod, ServerCallOptions options)

        at Microsoft.Dynamics.Nav.Client.ConnectionStateManager.CallServer[T](CallServerMethod`1 callServerMethod)

        at Microsoft.Dynamics.Nav.Client.ServerInvocationHandler.CallServer[T](CallServerMethod`1 callServerMethod)

        at Microsoft.Dynamics.Nav.Client.ServiceConnection.CallServer[T](CallServerMethod`1 callServerMethod)

        at Microsoft.Dynamics.Nav.Client.ServiceConnectionBase.ActionField(NavRecordState& state, NavDataSet recDataSet, Int32 controlId)

        at Microsoft.Dynamics.Nav.Client.ServiceConnection.Microsoft.Dynamics.Nav.Client.IService.ActionField(NavRecordState& , NavDataSet , Int32 )

        at Microsoft.Dynamics.Nav.Client.DataBinder.NstDataAccess.ActionMethod(Int32 controlId)

        at Microsoft.Dynamics.Nav.Client.Actions.InvokePageTriggerAction.InvokeTrigger(LogicalControl logicalControl, UISession uiSession)

        at Microsoft.Dynamics.Nav.Client.Actions.InvokePageTriggerAction.InvokeCore(Boolean async, LogicalControl logicalControl, Object state, UISession uiSession)

        at Microsoft.Dynamics.Framework.UI.LogicalAction.InvokeCoreWithErrorHandling(Boolean async, LogicalControl logicalControl, Object state, UISession uiSession)

        at Microsoft.Dynamics.Framework.UI.LogicalAction.DoInvoke(LogicalControl logicalControl, UISession uiSession)

        at Microsoft.Dynamics.Framework.UI.ActionControl.Invoke()

        at Microsoft.Dynamics.Framework.UI.Windows.ActionsHelper.<>c__DisplayClassa.<ModalitySafeInvoke>b__8()

        at Microsoft.Dynamics.Framework.UI.Windows.ActionsHelper.ModalitySafe(Action action)

        at Microsoft.Dynamics.Framework.UI.Windows.ActionsHelper.ModalitySafeInvoke(ActionControl actionControl)

        at Microsoft.Dynamics.Framework.UI.Windows.ActionControlAdapterBase.DefaultInvokeAction(LogicalControlAdapter adapter, ActionControl actionControl)

        at Microsoft.Dynamics.Framework.UI.Windows.ActionControlAdapterBase.DefaultInvokeAction(LogicalControlAdapter adapter)

        at Microsoft.Dynamics.Framework.UI.UX2006.WinForms.LogicalCommand.Execute(Object parameter)

        at MS.Internal.Commands.CommandHelpers.CriticalExecuteCommandSource(ICommandSource commandSource, Boolean userInitiated)

        at System.Windows.Controls.Primitives.ButtonBase.OnClick()

        at System.Windows.Controls.Button.OnClick()

        at Microsoft.Windows.Controls.Ribbon.RibbonButton.OnClick()

        at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)

        at System.Windows.UIElement.OnMouseLeftButtonUpThunk(Object sender, MouseButtonEventArgs e)

        at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)

        at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)

        at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)

        at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)

        at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)

        at System.Windows.UIElement.OnMouseUpThunk(Object sender, MouseButtonEventArgs e)

        at System.Windows.Input.MouseButtonEventArgs.InvokeEventHandler(Delegate genericHandler, Object genericTarget)

        at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)

        at System.Windows.RoutedEventHandlerInfo.InvokeHandler(Object target, RoutedEventArgs routedEventArgs)

        at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)

        at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)

        at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)

        at System.Windows.UIElement.RaiseEvent(RoutedEventArgs args, Boolean trusted)

        at System.Windows.Input.InputManager.ProcessStagingArea()

        at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)

        at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)

        at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)

        at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

        at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

        at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)

        at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)

        at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)

        at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

        at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs)

        at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam)

        at System.Windows.Forms.UnsafeNativeMethods.DispatchMessageW(MSG& msg)

        at System.Windows.Forms.Application.ComponentManager.System.Windows.Forms.UnsafeNativeMethods.IMsoComponentManager.FPushMessageLoop(IntPtr dwComponentID, Int32 reason, Int32 pvLoopData)

        at System.Windows.Forms.Application.ThreadContext.RunMessageLoopInner(Int32 reason, ApplicationContext context)

        at System.Windows.Forms.Application.ThreadContext.RunMessageLoop(Int32 reason, ApplicationContext context)

        at System.Windows.Forms.Application.Run(ApplicationContext context)

        at Microsoft.Dynamics.Nav.Client.WinClient.NavWinFormsClientSession.RunMessagePump()

        at Microsoft.Dynamics.Nav.Client.WinClient.NavWinFormsClientSession.RunCore()

        at Microsoft.Dynamics.Framework.UI.Windows.ClientSessionBase.Run()

        at Microsoft.Dynamics.Nav.Client.WinClient.NavClientErrorHandler.ExecuteAndCatchExceptions(Func`1 execute)

    Source: Microsoft.Dynamics.Nav.Client.ServiceConnection

    HResult: -2146233088

  • spyroot Profile Picture
    spyroot 1,647 on at

    by the way, after running other reports, I found out that dynamics client only crash on when running certain reports (Ex. R#10123)

  • Suggested answer
    Suresh Kulla Profile Picture
    Suresh Kulla 50,245 Super User 2025 Season 2 on at

    Have you customized this report ? or it is standard report ? One other question does this report has request page?

  • spyroot Profile Picture
    spyroot 1,647 on at

    Yes, I have customize the report (Just add a logo) and it comes with a request page.

  • Verified answer
    Suresh Kulla Profile Picture
    Suresh Kulla 50,245 Super User 2025 Season 2 on at

    Take a back up of the report, remove the logo and try. Have you embedded the logo or are you getting this from Company Information Card ?

  • spyroot Profile Picture
    spyroot 1,647 on at

    I'm getting the logo from the company information card

  • spyroot Profile Picture
    spyroot 1,647 on at

    I was able to run report several times without crashing after removing the logo !!!!!

    Is there any way to add the logo back without crash??

    Thank you Suresh, you are a Dynamics Guru dude!!

  • Verified answer
    Suresh Kulla Profile Picture
    Suresh Kulla 50,245 Super User 2025 Season 2 on at

    You are very welcome. When you add the Logo make sure you set it to BMP, i have seen cases where the image control properties is not set properly then there are few issues. Try to check some standard report like sales invoice and make sure you image control uses same properties.

  • spyroot Profile Picture
    spyroot 1,647 on at

    Thank you again Suresh

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