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Microsoft Dynamics NAV (Archived)

Cannot Create New Service Order An Error Appeared

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Dear Experts,

We cannot create a new service order because of the error.

"In Table Service Setup you must enter a value in the field Default Option Code"

How can I add a Default Option Code in the Service Management Setup?

Hope you could help me with this.


Thanks very much in advance.

*This post is locked for comments

  • Suggested answer
    Mohana Yadav Profile Picture
    60,232 Super User 2025 Season 1 on at
    RE: Cannot Create New Service Order An Error Appeared

    To upload image, save it in your machine first and then upload using rich formatting. Dont paste directly.

  • Community Member Profile Picture
    on at
    RE: Cannot Create New Service Order An Error Appeared

    Yes Suresh,

    First, I've created a new own option code under Vehicle - Own Options then,

    Go to Service Management - Setup - Service Management Setup - Click the Default Values Tab -  in the Default Option Code I select the own option I created.

    Kind Regards,

    Beth

  • Suresh Kulla Profile Picture
    47,789 on at
    RE: Cannot Create New Service Order An Error Appeared

    Glad you resolved it. Please post the solution so it will help others.

  • Community Member Profile Picture
    on at
    RE: Cannot Create New Service Order An Error Appeared

    Hi Mohana and Suresh Kulla,

    Thanks very much for answering my question. I have found out the solution on the error.

    Regards,

    Beth

  • Community Member Profile Picture
    on at
    RE: Cannot Create New Service Order An Error Appeared

    Hi Mohana,

    I've click the "rich formatting" and paste the screenshot but when posting the message the screenshot seems cannot be read. I tried also to edit it but there a logo (something like a crack). Does rich formatting need to have a higher version of OS?

    Kind Regards

    Beth

  • Suggested answer
    Mohana Yadav Profile Picture
    60,232 Super User 2025 Season 1 on at
    RE: Cannot Create New Service Order An Error Appeared

    nope. are you able to use rich formatting?

  • Community Member Profile Picture
    on at
    RE: Cannot Create New Service Order An Error Appeared
    [deleted]
  • Suggested answer
    Mohana Yadav Profile Picture
    60,232 Super User 2025 Season 1 on at
    RE: Cannot Create New Service Order An Error Appeared

    screenshot is missing.

    You need to click "use rich formatting" option under reply window where you are typing reply.

  • Community Member Profile Picture
    on at
    RE: Cannot Create New Service Order An Error Appeared

    Hi Suresh,

    When i clcik Arrow up in the field "Default Option Code" there is no selection.


    Regards,

  • Suggested answer
    Yogesh Kulkarni_ Profile Picture
    1,762 on at
    RE: Cannot Create New Service Order An Error Appeared

    Bibeth,

    As per Suresh's suggestion, check the SourceTable property of that form and add a record into that table from Object Designer.

    -Yogesh Kulkarni

    Please verify, if you find answer helpful.

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