Microsoft Dynamics NAV (Archived)

Cannot Create New Service Order An Error Appeared

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Posted on by Community Member

Dear Experts,

We cannot create a new service order because of the error.

"In Table Service Setup you must enter a value in the field Default Option Code"

How can I add a Default Option Code in the Service Management Setup?

Hope you could help me with this.

Thanks very much in advance.

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Mohana Yadav 61,005 Super User 2025 Season 2 on at

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open service setup page and check whether you have field called "Default Option Code".

fill the field and try again creating service order.

if the field is not available on page then you need to add it from development environment.

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Community Member on at

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Hi Mohana,

Thank you for the response. The field "Default Option Code" is available in the Setup. However, when you click the "arrow up" there is no Option Code to select.

Please help how can I add new Option Code.

Thanks very much.

Beth

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Mohana Yadav 61,005 Super User 2025 Season 2 on at

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do you have new button in new page opened? you can create respective options and use?

or can you show screenshot after clicking arrow up

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Suresh Kulla 50,245 Super User 2025 Season 2 on at

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What form opens when you select Default Option Code, in that table you need to first create a record and then select it from the service management setup.

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Community Member on at

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Hi Mohana,

I cannot paste the screenshot here. All button are disable even the column.

Regards.

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Suresh Kulla 50,245 Super User 2025 Season 2 on at

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Use rich Formatting and then you can paste the screenshot, when that form is open press Ctrl + F2 which will open it in design mode and then check the properties of that form you can view the table behind it. Add a single record into the table.

Other thing i noticed you marked it answered if you already resolved it , then please ignore.

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Hi Suresh Kulla,

Sorry I just click the verified answer. :) I will try it and let you know.

Regards,

Beth

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Yogesh Kulkarni_ 1,762 on at

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Bibeth,

As per Suresh's suggestion, check the SourceTable property of that form and add a record into that table from Object Designer.

-Yogesh Kulkarni

Please verify, if you find answer helpful.

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Hi Suresh,

When i clcik Arrow up in the field "Default Option Code" there is no selection.

Regards,

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Mohana Yadav 61,005 Super User 2025 Season 2 on at

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screenshot is missing.

You need to click "use rich formatting" option under reply window where you are typing reply.

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