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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Rich Text Control on p...
Customer experience | Sales, Customer Insights,...
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Rich Text Control on portal

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Posted on by Community Member

Hi,

I have added the rich text editor control on one multi line text field on partner portal. 

pastedimage1651067681761v1.png

But after doing that, when I am trying to populate this field programmatically It is not happening.

I am using the below code to set value in this field.

$("#new_emailcontent").val("hello");

When I have tried this code before applying rich text editor control to that field, it is working fine. 

So Any suggestions on how to programmatically populate the rich text enabled field on portal. Are there any different syntax for that.

Thanks.

I have the same question (0)
  • dxshyam Profile Picture
    dxshyam 230 on at

    Giving additional background to Akash's post

    Version: D365 CRM Version 9.2 + Partner Portal

    Requirement:

    1. Need to provision sending emails from Partner Portal
    2. Requires the format to be rich text ( font, color, logo etc)
    3. Apart from sending regular email, users should also have a provision to choose templates from a drop down, which when selected  should auto populate the subject and the body (rich text) with the template's subject and template's body (including the logo)
    4. Need to have the email content captured in Opportunity's timeline
    5. Need to have the "From" email address be set as the logged in partner portal user's email address so that the recipient knows who sent the email

    Challenge:

    Not sure which of these are achievable, which are not.

    1. Not able to programmatically set the email template' body to the rich text editor, as explained by Akash in the original post.
    2. Portal users are Contact's and for a mailbox to be configured in CRM, there should be a CRM license associated to that user. Do not know how to have the FROM set as logged in portal's user's email address.

    Any leads on this is appreciated.

    -Shyam

  • CRMJetty Profile Picture
    CRMJetty 3,512 on at

    Hi Akash,

    To bind data properly in rich text editor, you need to first unbind rich text editor from textarea control then bind value in textarea then rebind rich text editor in textarea.

    Code:

    var TextWidgetarea = $('#para_text').clone();
    var textWidgetparent = $('#para_text').parents('.richText').first().parent();
    $('#para_text').parents('.richText').first().remove();
    textWidgetparent.append(TextWidgetarea);
    $('#para_text').val(Element.html());
    $('#para_text').richText();

    Or you can bind value by finding editor div.

    Code:

     $('#para_text').parent().parent().find('.richText-editor').html("Hello!!");

    I hope it helps,

    Thanks.

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365.

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