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SL Event Log Message

Posted on by 1,355

Under Dynamics SL 2018, has anyone seen an issue where the pop up Event Log message gets "Stuck" on the screen.  Normally the message appears for a few seconds and then goes away.  I have a client reporting that the message remains on the lower left corner of the screen.  He is unable to click on it or do anything with it.  Doesn't seem to be related to SL permissions and the user has permissions to the underlying event viewer screen in SL. 

Is there something I may be missing?  Please advise. 

JG

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  • CFROTON Profile Picture
    CFROTON 4,710 on at
    RE: SL Event Log Message

    Hello JG,

    It's still a swim function I'm told. So, it does work differently than previous version, but it is still launched from within Dynamics SL from "parent".

    Best Regards,

    Jana MacDonald

    MSDSL Support

  • CFROTON Profile Picture
    CFROTON 4,710 on at
    RE: SL Event Log Message

    Dear JG,

    I've always wondered why they just don't add an option to turn it off, users ignore it anyway, But at least it no longer

    comes up in your face when you launch SL. I've asked what the process is.

    Best Regards,

    Jana MacDonald

  • Verified answer
    JGarcia123 Profile Picture
    JGarcia123 1,355 on at
    RE: SL Event Log Message

    Appreciate the follow up.  Looks like the issue resolved itself.  

    Was not permissions related.  As you indicated the 3 seconds of visibility is the norm.  Per the client last week the message had just stayed "stuck" on the screen even after closing Solomon.

    That said, I am curious in prior versions the message was internal to Solomon, called and raised within Solomon.  In this version it almost appears Solomon is calling the operating system, and the operating system is raising the message.  Is that correct?  I'm just curious and interested as to what the process is?

    JG

  • CFROTON Profile Picture
    CFROTON 4,710 on at
    RE: SL Event Log Message

    Hello

    If you log in as sysadmin on his machine does the behavior persist? It's one way to tell if its user permissions related.

    If so, you can try uninstalling and reinstalling the client, Does it stop him from access? Mine stays up for 3 or so seconds and then disappears

    I don't know if there is a way to turn it off (like the customer experience notice).

    Best Regards,

    Jana MacDonald

    MSDSL support

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