Hello all,
Is there a way for me to see a list (not a count) of all cases in each of my queues currently? Alternately, a listing of ALL cases with a "queue" column would also work. Thought I'd be able to do it in Advanced Find, but so far I can't figure out how to do it. Thanks!
Hello, Hope you are doing well!
Well I can see that in Customer Service Hub. If you go to Queues entity and check that Queue you are member of, on that form there is column 'Title' which is Case Title & another column 'Queue' which denotes which queue it is. Hope this helps you.
Hi webmonkee,
The Case and Queue hasn’t direct relationship, so you can’t add queue column in the case view.
But you can refer the following similar thread to achieve it:
1.Create a new 1:N relationship between queue and case entities.
2.Add the new queue lookup field to the case.
3.Fill the new queue lookup field with the value of queue lookup field from queue item entity that related to current case automatically.(Power automate and js both can achieve it)
(+) Can we see Queue on Case form? - Dynamics 365 Customer Service Forum Community Forum
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