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Customer experience | Sales, Customer Insights,...
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Email: Use Queue that contains a distribution list mail addreess as a receiver(To), but can't receive mail

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Posted on by 449

Hi Guys,

I have a tricky question, if I use a Queue that contain a personal mail address as a receiver to create an email, it can be sent out and receive normally. But if I use a queue that contains a distribution list mail address as receiver, it show send successfully, but people on the distribution list don't get the mail. I guarantee that the distribution list mailbox is good. 

Anybody know why?

Thanks,

Stone

  • Suggested answer
    Stone Huang Profile Picture
    449 on at
    RE: Email: Use Queue that contains a distribution list mail addreess as a receiver(To), but can't receive mail

    I found the cause of the problem. Because of our company blocked mail where send to local DL mail from external mail.

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