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Customer experience | Sales, Customer Insights,...
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Contacts Synchronization

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Posted on by 1,037

Hi, all,

We have a client and he wants to export his contacts to CRM.

We set up his sync with online exchange and I supposed all his contacts must be exported to CRM automatically, but in fact they don't.

He has server mode synchronization, there is no filters, he already exported contacts from on-site to cloud, but no contacts in the list. What I'm doing wrong? Or may be it doesn't work so?

Another one question about D 365 outlook client. As I thought it was deprecated, but I found last version https://www.microsoft.com/en-us/download/details.aspx?id=56972

What is the diff between "Dynamics 365 App for Outlook" and D 365 outlook client? When I need one or another?

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  • Kipetcoff Profile Picture
    1,037 on at
    RE: Contacts Synchronization

    Now it's much clear, thank you.

    Which tool they used in this description? Outlook add-in?

    kb.mc3.edu/.../importing-contacts-into-dynamics-crm-1044.html

  • Verified answer
    Community Member Profile Picture
    on at
    RE: Contacts Synchronization

    Hi Andrey,

    Tracking contacts in Dynamics 365 for Outlook is a manual process. This gives you the ability to keep your personal contacts separate from your Customer Engagement contacts. Synchronization of contacts from Customer Engagement to Dynamics 365 for Outlook is automatic, however.  

    Track Outlook contacts in Dynamics 365 for Outlook | Microsoft Docs

    Difference:

    Compare Dynamics 365 for Outlook versus Dynamics 365 App for Outlook - CRM Software Blog | Dynamics 365

    Everything You Need to Know about the Dynamics 365 App for Outlook | Stoneridge Software

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